KATHERINE KROHN
Mint Hill,NC
Summary
Retail management professional with a strong background in team management and operational efficiency. Skilled in coordinating tasks, enhancing customer satisfaction, and fostering a collaborative environment to achieve company goals. Known for adaptability and reliability in dynamic settings. Proficient in communication, problem-solving, and strategic planning.
Overview
11
11
years of professional experience
Work History
ASSISTANT DEPARTMENT MANAGER
NORDSTROMS
11.2023 - 09.2024
- Managed department operations and resolved customer complaints efficiently to maintain a positive shopping experience.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Coordinated staff schedules to meet business needs and optimize team performance.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
CUSTOMER SERVICE/CASHIER
NORDSTROM RACK
04.2022 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Demonstrated to customers how to use the company's digital app to place online orders, access their digital credit card, and view their rewards and status.
- Demonstrated attention to detail when completing tasks such as balancing registers, preparing bank deposits, verifying currency denominations, and recording transaction details accurately.
TEACHERS ASSISTANT
LOYOLA MARYMOUNT
09.2018 - 12.2018
- Graded assignments and reported individual progress to teacher.
- Prepared visual aids for lessons, enriching learning experience.
- Conducted weekly lab lectures on the elements of cinema; such as film narrative, cinematography, and performance.
- Worked with lead teacher to monitor class schedule and take attendance.
DEVELOPMENT INTERN
VALHALLA ENTERTAINMENT
01.2018 - 05.2018
- Composed script and book coverage for potential development.
- Researched various books and short stories for potential development ideas.
DEVELOPMENT INTERN
01.2017 - 05.2017
- Generated script and book coverage for potential development.
- Covered phones for assistant and greeted visitors.
INTERN
DEVELOPMENT, WHITAKER ENTERTAINMENT
09.2015 - 12.2015
- Generated script and book coverage for potential development.
CASHIER
VICTORIA’S SECRET
06.2013 - 05.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Processed refunds and exchanges in accordance with company policy.
Education
M.F.A. - Writing And Producing For Television
Loyola Marymount University
Los Angeles, CA05.2019
B.A. - Screenwriting
Loyola Marymount University
12.2015
Skills
- Customer Service Excellence
- Conflict Resolution
- Performance Coaching
- Planning and coordination
- Quality Standards
- Creative Solutions
- Team Leadership
Accomplishments
All-Star Award for providing excellent Customer Service
Internships
Provided script summarization for possible future projects.
Valhalla Entertainment: Jan. 2018 - May 2018
Atomic Monster: Jan. 2017 - May 2017
Whitaker Entertainment: Sept. 2015 - Dec. 2015
Timeline
ASSISTANT DEPARTMENT MANAGER
NORDSTROMS
11.2023 - 09.2024
CUSTOMER SERVICE/CASHIER
NORDSTROM RACK
04.2022 - 11.2023
TEACHERS ASSISTANT
LOYOLA MARYMOUNT
09.2018 - 12.2018
DEVELOPMENT INTERN
VALHALLA ENTERTAINMENT
01.2018 - 05.2018
DEVELOPMENT INTERN
01.2017 - 05.2017
INTERN
DEVELOPMENT, WHITAKER ENTERTAINMENT
09.2015 - 12.2015
CASHIER
VICTORIA’S SECRET
06.2013 - 05.2014
M.F.A. - Writing And Producing For Television
Loyola Marymount University
B.A. - Screenwriting
Loyola Marymount University
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