Dovid Howley
Saint Louis,Missouri
Summary
Experienced retail professional with a proven track record in customer service and store operations. Skilled in managing teams, optimizing inventory, and ensuring compliance with company standards. Dedicated to delivering exceptional customer experiences and driving sales growth. Seeking to leverage expertise to contribute to the success of a dynamic retail environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Department Manager
Schnucks
Saint Louis, MO
01.2024 - Current
- Provide friendly and courteous service to customers
- Regular, reliable attendance is an essential function of the job.
- Ensure customer satisfaction.
- Act with integrity and maintain confidentiality.
- Time Management and Prioritization.
- Problem Solving and Decision Making.
- Maintain cleanliness of work area, equipment, and cases, following company safety and sanitation procedures
- Ensure department standards are met.
- Stock, rotate and straighten product
- Read and understand shelf tags and signage
- Follow all opening and closing procedures within the department
- Ability to coach, develop, and inspire others to be the best they can be-relationship building.
Emerging Store Manager
Walgreens
Saint Louis, MO
12.2023 - 01.2024
- Supervises customer service associates and designated hitters
- Manages store front end operations and assists with overall store management
- Leads, trains, and manages store team members
- Ensures exceptional customer service and resolves complaints promptly
- Analyzes financial data and develops action plans for store improvement
- Collaborates with external partners and supports pharmacy operations
- Implements procedures to maintain store assets and enhance profitability
- Handles cash management, inventory control, and bookkeeping tasks
- Ensures compliance with company policies and regulations
- Completes training programs and supports team member development
- Communicates effectively with team members and assists with strategic planning
- Requires a Bachelor’s degree or equivalent experience in a supervisory role
- Demonstrates strong leadership, communication, and business acumen
- Willingness to work flexible hours and relocate if offered a promotion
Shift Lead
Walgreens
Saint Louis, MO
12.2021 - 12.2023
- Opens and closes store independently, handling cash, and ensuring store readiness
- Manages cash register transactions and provides customer refunds
- Provides exceptional customer service and resolves issues effectively
- Holds store keys for opening and closing, overseeing deliveries
- Assists with warehouse and vendor ordering processes
- Registers sales, manages inventory, and ensures accurate pricing
- Conducts bookkeeping tasks and assists with maintenance and repairs
- Maintains compliance with state and local regulations
- Conducts bag checks and communicates tasks to team members
- Attends training and completes required certifications
- Acts as a liaison between management and team members
- Reports disciplinary issues and customer complaints
- Requires one year of prior leadership or retail experience
Customer Service Associate
Walgreens
Saint Louis, MO
04.2021 - 12.2021
- Provides exceptional customer service by greeting, assisting, and resolving issues
- Operates cash register efficiently and handles transactions
- Maintains cleanliness and organization of store displays
- Implements asset protection procedures and ensures compliance with regulations
- Constructs and maintains promotional displays
- Assists with stock rotation and restocking
- Provides customer service in the photo area
- Handles web pick-up orders and delivers to customers
- Contributes to store maintenance for a clean appearance
- Adheres to company policies and fosters respectful relationships
- Completes assigned tasks and special projects
Education
High School Diploma -
Yeshivat Kadimah High School
Saint Louis, MO05.2021
Skills
1 Customer Service Excellence:
- Exceptional customer service delivery
- Resolving complaints effectively
- Engaging customers for positive experiences
2 Operational Management:
- Cash handling and transactions
- Inventory control and merchandising
- Compliance with regulations and policies
3 Team Leadership:
- Supervising and training staff
- Delegating tasks and managing schedules
- Fostering a positive work environment
4 Analytical Skills:
- Analyzing performance data
- Developing action plans for improvement
- Identifying sales opportunities
5 Communication:
- Effective communication with team and management
- Collaborating with external partners
- Providing feedback and engaging in planning
6 Adaptability:
- Flexibility in scheduling
- Adapting to changes in procedures
- Handling multiple tasks simultaneously
7 Technical Proficiency:
- Familiarity with store systems and technology
- Proficiency in cash registers and inventory software
8 Attention to Detail:
- Maintaining cleanliness and organization
- Accuracy in cash handling and inventory management
- Following procedures and ensuring accuracy
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Assistant Department Manager
Schnucks
01.2024 - Current
Emerging Store Manager
Walgreens
12.2023 - 01.2024
Shift Lead
Walgreens
12.2021 - 12.2023
Customer Service Associate
Walgreens
04.2021 - 12.2021
High School Diploma -
Yeshivat Kadimah High School