Katherine Larson
Tampa
Summary
Offering compassionate and empathetic approach, eager to learn and develop in patient care environments. Brings foundation in customer service and effective communication, ready to use and develop skills in patient interaction and administrative tasks in an administrative position.
Overview
4
4
years of professional experience
Work History
Patient Care Representative
University Diagnostic Institute
Tampa, FL
09.2024 - 12.2025
- Provided operational office support in delivery of patient care in a physician office environment.
- Educated patients on diagnostic procedures and insurance processes to improve understanding and satisfaction.
- Coordinated communication between patients, physicians, and healthcare teams to enhance care continuity.
- Transported patients to and from waiting rooms to ensure steady flow of seating arrangements.
Patient Care Representative
Baycare Organization
Tampa, FL
04.2024 - 09.2024
- St Josephs Hospital Ambassador and Front Desk Receptionist that collaborated with medical staff and interdisciplinary teams to support patient flow, provide accurate information, and enhance overall patient satisfaction through clear communication and professional service.
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Greeted and assisted patients and visitors, providing directions, answering questions, and ensuring a welcoming hospital environment.
Retail Associate
Vera Bradley/Lucky Brands
Wesley Chapel, FL
01.2022 - 09.2024
- Accurately handled cash register operations as needed.
- Operated point-of-sale (POS) system to process purchases, returns, and exchanges accurately and efficiently.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
Supervisor
Tropical Smoothie Cafe
Land O Lakes, FL
01.2022 - 04.2024
- Trained and mentored team members on proper food preparation and safety protocols.
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Resolved customer concerns professionally to ensure a positive dining experience.
- Assisted with food preparation, stocking, and monitoring inventory levels.
Education
Bachelor of Science - Public Health
University of South Florida
Tampa, FL05.2026
Skills
- Organizational skills
- Billing processes
- Multitasking
- Patient-focused care
- Verbal and written communication
- Customer Service and Technology
- Teamwork and collaboration
- Problem-solving
- Staff leadership
- Kitchen staff coordination
- Food preparation
- BLS/CPR/AED Certified
Timeline
Patient Care Representative
University Diagnostic Institute
09.2024 - 12.2025
Patient Care Representative
Baycare Organization
04.2024 - 09.2024
Retail Associate
Vera Bradley/Lucky Brands
01.2022 - 09.2024
Supervisor
Tropical Smoothie Cafe
01.2022 - 04.2024
Bachelor of Science - Public Health
University of South Florida
AWARDS & MEMBERSHIPS
USF Global Citizen Award 2024-2026
National Society of Collegiate Scholars Recognition 2023-2026
Black-ish in Public Health Community Outreach Coordinator 2023-2024
Leader for On-Campus ministry 2025-2026