Katherine Leonardo
Manchester,NH
Summary
Results-driven professional skilled in streamlining processes and enhancing operational efficiency. Experienced in data entry and customer service. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
Work History
Sales Associate
Xfinity Comcast
01.2022 - Current
- Engaged customers to identify needs and recommend suitable products and services.
- Provided a 99% resolution rate end-to-end cases, utilizing a knowledge base to educate customers on account management, rewards, and purchase statuses.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of current promotions and service offerings to enhance customer experience.
- Facilitated onboarding and training processes for new hires.
- Collaborated with team members to achieve sales goals and improve store performance.
Data Entry Specialist
Rentable
09.2021 - 03.2023
- Streamlined data entry processes to enhance accuracy and efficiency across multiple projects.
- Maintained meticulous records in database systems to ensure data integrity and accessibility.
- Facilitated a seamless data migration from legacy systems to a new database, maintaining high-quality standards throughout the process.
- Developed a tracking system that monitored progress, resulting in a 20% increase in team productivity.
Customer Care Representative
HomeGoods
08.2019 - 11.2020
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Helped approximately 40 customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT08-2028
Skills
- Customer support
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Active listening
- Attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Xfinity Comcast
01.2022 - Current
Data Entry Specialist
Rentable
09.2021 - 03.2023
Customer Care Representative
HomeGoods
08.2019 - 11.2020
Bachelor of Science - Software Engineering
Western Governors University