Katherine Less
Sunrise,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Octapharma Plasma
Miami Gardens, FL
02.2024 - 01.2026
- Steered phlebotomy team, ensuring compliance with safety and quality standards.
- Developed and implemented workflow improvements, increasing efficiency in specimen collection processes.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Retail Sales Associate
Bath & Body Works
Plantation, FL
11.2023 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Managed inventory levels effectively, ensuring product availability and organization on sales floor.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Resolved customer complaints promptly, enhancing satisfaction and promoting positive brand reputation.
Medical Assistant
Family Medicine Of Weston
Ft. Lauderdale, Florida
07.2022 - 07.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
Superior Medical Center
Weston, FL
06.2021 - 03.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for Electrocardiograms or EKGs, suture removal and dressing changes.
Phlebotomist
Quest Diagnostics
Weston, FL
07.2020 - 04.2021
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Server
Olive Garden
Plantation, FL
01.2020 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Biomedical Technician
Biotest Pharmaceuticals
Pembroke Pines, FL
10.2016 - 12.2019
- Installed, calibrated and monitored Haemonetics PCS2 devices.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Supervised and performed venipuncture and plasma donation.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels, while obtaining donor vitals.
Fashion Consultant
A'GACI
Sunrise, FL
06.2015 - 09.2016
- Accepted and processed customer payments.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Boosted sales revenue by 10% through effective upselling and cross-selling of fashion products.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL05.2028
High School Diploma -
Western High School
Davie, FL06.2015
Skills
- Problem Anticipation and Resolution
- Updating Medical Records
- Phlebotomy
- Routine Laboratory Testing
- Product and Service Sales
- HIPAA Compliance
- Cosmetic Surgery
- EMR / EHR
- Customer Service
- Cash Handling
- Intravenous Infusions Including Beneficial Vitamins
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist
Octapharma Plasma
02.2024 - 01.2026
Retail Sales Associate
Bath & Body Works
11.2023 - 05.2024
Medical Assistant
Family Medicine Of Weston
07.2022 - 07.2023
Medical Assistant
Superior Medical Center
06.2021 - 03.2022
Phlebotomist
Quest Diagnostics
07.2020 - 04.2021
Server
Olive Garden
01.2020 - 07.2020
Biomedical Technician
Biotest Pharmaceuticals
10.2016 - 12.2019
Fashion Consultant
A'GACI
06.2015 - 09.2016
Associate of Science - Nursing
Broward College
High School Diploma -
Western High School