Michelle Profitt Turner
Old Town,FL
Summary
Nurturing and compassionate individual with an extensive background in the healthcare field. Detail oriented with a passion for serving and caring for others. Currently seeking an opportunity to transition my skills and experience upon a new path where I can grow and expand my knowledge. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
Work History
Supervisor/Phlebotomist
HCA North Florida/IRL Lab
Gainesville, FL
09.2021 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture.
- Organized daily work based on collection priority.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks 60 times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Performed annual evaluations and reviews for large staff of employees.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Monitored workshop work flow for over 50 employees.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Substitute Teacher
Rockingham County Schools
Eden, NC
10.2018 - 06.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Developed rules and set goals to maintain order in classroom.
Substitute Teacher
Bethany Community School
Summerfield, NC
09.2019 - 06.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Developed rules and set goals to maintain order in classroom.
QUALIFICATIONS Phlebotomist/Medical Assistant
Eden, NC
- Performed venipunctures and capillary punctures for collection of blood samples
- Documented special requests and relevant patient information
- Prepared, labeled, stored and shipped samples as directed by physician or medical staff
- Practiced safe infection control procedures, quality assurance and strict confidentiality
- Verified patient information prior to collecting blood or other samples
- Transported patients, obtained vitals and assisted physicians
- Greeted visitors in person and over the telephone; verified insurance and preauthorizations
- Informed patients about follow-up care, medication injections and appointments
- Adhere to company, state and federal regulations and protocols
- Caregiver
- Assisted client with daily living skills, such as bathing, dressing, mobility and feeding
- Fed client via gastrostomy tube and ensured proper cleaning of tube and insertion site
- Performed light housekeeping duties and sterilization of home
- Communicated with client with lip reading and acquired translation skills
- Encouraged rehabilitation with physical, occupational and speech therapy exercises
- Documented medical chart for all care administered, Telephone guide/Insurance phone
Phlebotomist
AHS Staffin/Labcorp
Danville, VA
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks 60 times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Phlebotomist
SpectraForce, Labcorp
Eden, NC
08.2018 - 08.2019
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks 60 times per day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Phlebotomist/Medical Assistant
Graham Personnel
Greensboro, NC
08.2017 - 07.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained all prescribed laboratory testing.
Caregiver
Private Home Healthcare
Summerfield, FL
05.2015 - 07.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Maintained frequent supervision of residents unable to call for assistance.
Phlebotomist/Medical Assistant
Arthritis and Osteoporosis Care Center
Ocala, FL
05.2015 - 07.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Obtained all prescribed laboratory testing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Phlebotomist/Medical Assistant/Front Office
Nephrology Associates of North Central Florida
Gainesville, FL
08.2013 - 04.2015
- Posted payments and charges to patient accounts and participated in billing processes.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Collected deductibles and copays to post money to patient accounts.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Education
Effective Teacher Training -
Rockingham Community College
Wentworth, NCEmergency Medical Technician - undefined
City College
Keiser College
Skills
- Basic Computer Knowledge
- Understanding of Medical Terminology
- Problem Solving and Decision Making Abilities
- Leadership, Adaptability and Time Management Skills
- Treatment Room Preparation
- Coordinating Drug Refills
- Diagnostic Testing
- Operating EKG Equipment
- Completing Insurance Forms
- X-Ray Processing
- Cleaning and Organizing
- Examination Preparation
- Blood and Tissue Collection
- Wound Care
- Problem Anticipation and Resolution
- Routine Laboratory Testing
- Patient Relations
- Updating Medical Records
- Multi-Line Telephone System Operation
- Pharmacy Relations
- Proper Sterilization Techniques
- Pulse Oximetry
- Professional Bedside Manner
- Charting Expertise
- Intuit QuickBooks
- Electronic Charting
- Patient Toileting
- EMR Systems
- Medical History Collection
- Medical Supply Monitoring
- Simple Dressings
- Patient Feeding
- Rapid Strep Testing
- Advanced Anatomy Knowledge
- HIPAA Compliance
- Medical Assistance
- Medical Procedures Understanding
- Grooming and Bathing Assistance
- Documentation Procedures Expertise
- Height and Weight Measurement
- Medical Histories and Vital Statistics
- Inventory and Supply Management
- Monitoring Patient Progress
- Catheter Change and Preparation
- Standards Compliance
- Hazardous Waste and Disposal
- Patient Preparation and Assistance
- Vitals Collection and Documentation
- Vision and Hearing Tests
- Patient History Documentation
- Mobile Device Operation
- Blood Chemistry Analysis
- Managing Medical Laboratory Equipment
- Referral Verification
- Performing Urinalysis
- Family Medicine
- Sharps Disposal
- Remote Video Conferencing
- Phlebotomy Functions
- Laboratory Validation
- Administering Vaccines
- Centrifuge Operation
- Venipuncture Expertise
- Lab Specimens and Collections
- Foley Catheter Insertion and Removal
- Patient Data Gathering
- Explaining Instructions
- Taking Vital Signs
- Performing EKGs
- Proper Waste Disposal
- Performing Immunizations
- Interpersonal Communication
- Self-Motivated
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Attention to Detail
Timeline
Supervisor/Phlebotomist
HCA North Florida/IRL Lab
09.2021 - Current
Substitute Teacher
Bethany Community School
09.2019 - 06.2021
Substitute Teacher
Rockingham County Schools
10.2018 - 06.2021
Phlebotomist
SpectraForce, Labcorp
08.2018 - 08.2019
Phlebotomist/Medical Assistant
Graham Personnel
08.2017 - 07.2018
Caregiver
Private Home Healthcare
05.2015 - 07.2017
Phlebotomist/Medical Assistant
Arthritis and Osteoporosis Care Center
05.2015 - 07.2017
Phlebotomist/Medical Assistant/Front Office
Nephrology Associates of North Central Florida
08.2013 - 04.2015
QUALIFICATIONS Phlebotomist/Medical Assistant
Phlebotomist
AHS Staffin/Labcorp
Effective Teacher Training -
Rockingham Community College
Emergency Medical Technician - undefined
City College
Keiser College