Katherine LeTourneau
Hopewell Junction
Summary
Professional associate banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Banker - Market Expansion
JP Morgan Chase & Company
04.2022 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Restaurant Manager
Cadete Enterprises (Dunkin Donuts)
05.2022 - 12.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Crew Member
Cadete Enterprises (Dunkin Donuts)
07.2016 - 08.2021
- Processed payments on cash register and counted back bills and change to patrons.
- Served food quickly for positive guest experiences.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Brewed and served coffee and tea with preferred add-ins.
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Utilized POS system to receive and process customer payments.
Education
MBA - Finance
Southern New Hampshire University
Hooksett, NH12-2026
Bachelor of Science - Accounting
Salve Regina University
Newport, RI05.2022
Skills
- Self-Motivated Problem Solver
- Client Relationship Management
- Due Diligence
- Time Management
- Financial Statement Analysis
- Verbal and written communication
- Analytical thinking
- Rapid 10-key data entry
- Regulatory compliance
- Fraud detection
Certification
- Microsoft Office Specialist (MOS) Certification
- QuickBooks ProAdvisor Certification – Intuit QuickBooks.
Timeline
Restaurant Manager
Cadete Enterprises (Dunkin Donuts)
05.2022 - 12.2022
Associate Banker - Market Expansion
JP Morgan Chase & Company
04.2022 - Current
Crew Member
Cadete Enterprises (Dunkin Donuts)
07.2016 - 08.2021
MBA - Finance
Southern New Hampshire University
Bachelor of Science - Accounting
Salve Regina University
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