Katherine Lingenfelter
Seminole,FL
Summary
Dynamic IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
FeldTech
Seminole, Florida
12.2018 - Current
- Installed operating systems, applications, patches, updates. as needed.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Set up local area networks and wide area networks.
- Trained end users on how to use new systems and technologies effectively.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support for users experiencing hardware or software issues.
- Developed and maintained strong relations with customers to meet quality expectations.
Electronics Sales Associate
Target
Largo, Florida
12.2020 - 11.2022
- Assisted customers in selecting electronics based on their needs and preferences.
- Demonstrated product features to enhance customer understanding and engagement.
- Maintained an organized sales floor to ensure a welcoming shopping environment.
- Processed transactions accurately through point-of-sale systems and cash handling.
- Collaborated with team members to manage inventory levels and product displays.
- Trained new associates on sales techniques and product knowledge standards.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Explained technical features and services associated with electronic items to customers.
Education
Bachelor of Science - Information Technology
University of South Florida
Tampa, FL05-2025
Associate of Arts - Information Management
St. Petersburg College
Seminole07-2021
High School Diploma -
Seminole High School
Seminole05-2018
Skills
- Network troubleshooting
- Customer service
- Software installation
- System configuration
- Technical support
- Project management
- Software development
- Debugging
- Linux programming
- Multiple programming languages' efficiency
Accomplishments
- Phi Sigma Theta National Honor Society
Certification
- Microsoft Word, Excel & Powerpoint 2016
Timeline
Electronics Sales Associate
Target
12.2020 - 11.2022
IT Specialist
FeldTech
12.2018 - Current
Bachelor of Science - Information Technology
University of South Florida
Associate of Arts - Information Management
St. Petersburg College
High School Diploma -
Seminole High School