Hi, I’m
Katherine Lombardo
Virginia Beach,VA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Well-qualified professional with proven success in improving operations, solving problems and providing excellent customer service. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
years of professional experience
Work History
Atlantic Sotheby's International RealtyVirginia Beach, VA
Realtor Sales Associate
02.2021 - Current
Job overview
- Write contracts to outline sales and purchases of properties.
- Advise and inform prospective clients on current market activities and conditions and compare recently sold area properties to determine competitive market prices.
- Acted as intermediary in negotiations between buyers and sellers, generally representing one or the other.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Conferred with settlement agents, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
- Achieved $3.8 million in sales in the first year.
GEICOVirginia Beach, Virginia
Claims Supervisor
02.2015 - 06.2021
Job overview
- Completed Management Development Program by rising through all levels of claims handling and offered management position within 1 year.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures while coaching team to top quartile results for department.
- Built talented teams of 6-10 claims adjusters dedicated to timely and compliant claims resolution while delivering excellent customer service.
- Experience with bodily injury claims, litigation, and complex coverage issues.
Chesapeake Bay ASAP Virginia Beach, Virginia
Senior Case Manager/Education Coordinator
06.2010 - 07.2014
Job overview
- Coordinated and supervised 15 instructors to include scheduling classes, preparing instructor contracts and payroll, and maintained compliance with state program guidelines.
- Conducted substance abuse intakes to assess appropriate level of intervention and monitored compliance with court requirements.
- Supervised agency's case management staff to ensure adherence to policies and procedures, approved all court correspondence and audited files for compliance.
Bruder CounselingVirginia Beach, Virginia
Account Manager
12.2009 - 12.2010
Job overview
- Responsible for accounting department to include processing all accounts payable, employee payroll, and daily banking activities and reports.
- In charge of patient scheduling, collecting co-payments and maintaining patient records.
- Helped with data entry and computerized billing for insurance claims.
Education
Old Dominion University, Norfolk, VA
Bachelor of Arts from Human Services
Skills
- Managing Operations and Efficiency
- Contract writing and interpreting
- Change Management
- Active listening
- Motivating Performers
- Results driven
- Solution focused
- Resolving Complaints
- Courteous with Strong Service Mindset
- Timely and effective communicator
- Articulate and Persuasive
- Adaptability and Flexibility
- Analytical and Logical Thinking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor Sales Associate
Atlantic Sotheby's International Realty
02.2021 - Current
Claims Supervisor
GEICO
02.2015 - 06.2021
Senior Case Manager/Education Coordinator
Chesapeake Bay ASAP
06.2010 - 07.2014
Account Manager
Bruder Counseling
12.2009 - 12.2010
Old Dominion University
Bachelor of Arts from Human Services
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