Disciplined Accounts Receivable Supervisor with 26 years in the Healthcare field. Outstanding knowledge of Medicaid, Managed Medicaid and Private Insurance. Maximizes department productivity while maintaining clear communication with management.
Hi, I’m
Katherine London
Clayton,NC
Summary
Overview
19
years of professional experience
Work History
Transitions LifeCareRaleigh, NC
Accounts Receivable Supervisor
05.2022 - Current
Job overview
- Implement day to day functions of Accounts Receivable department.
- Submit payroll using Paycor.
- Manage status of accounts and balances and identify inconsistencies.
- Work with clinical team on Travel and Therapy contracts
- Monitor A/R and collections for Medicaid, Medicare, and private insurance carriers.
- Identify and resolve problematic trending issues with insurance carriers.
- Communicate with provider networks regarding any updates and/or any discrepancies.
- Communicate with various payers to resolve claims issues.
- Update insurance contracts
- Completed daily process adjustments to maintain accuracy.
- Post insurance payment(s) to patient accounts
- Complete bi-weekly payroll for 3 employees.
- Reconciled daily AR ledger and verified proper posting.
Transitions LifeCareRaleigh, NC
Team Lead
08.2021 - 05.2022
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed schedules accepted time off requests and found coverage.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with insurance provider rep through positive attitude and attentive response.
- Built strong relationships with patients and their family members through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Collected, arranged, and input insurance information into database system.
- Generated reports detailing findings and recommendations.
- Directed and supervised team of 4. Reduced AR to 60 days and Increased revenue for agency with negotiating insurance contracts.
Transitions LifeCareRaleigh, NC
Accounts Receivable Specialist
11.2004 - 08.2021
Job overview
- Work with Intake Department to maintain and ensure accurate information is obtained to admit patient.
- Verify insurance eligibility upon referral.
- Submit HCFA 1500 and UB-04 claim forms
- Process and review billed claims for payment
- Review daily denial Report and insurance correspondences
- Monitor A/R and collections reports
- Resolve any underpayments or claim issues
- Follow up on discrepancies, unpaid, and denied claims
- Review and appeal claims
- Manage and reduce bad debt
- Communicate with CFO regarding claim issues
Education
Shaw UniversityRaleigh, NC
Bachelor of Science from Business Administration And Management
05.1996
University Overview
Skills
- HIPPA
- Netsmart
- Microsoft Office
- Medical Billing
- HCFA 1500
- UB-04
- CPT
- HCPCS
Accomplishments
Accomplishments
Member of Sigma Gamma Rho Sorority, Inc
Timeline
Accounts Receivable Supervisor
Transitions LifeCare
05.2022 - Current
Team Lead
Transitions LifeCare
08.2021 - 05.2022
Accounts Receivable Specialist
Transitions LifeCare
11.2004 - 08.2021
Shaw University
Bachelor of Science from Business Administration And Management