Shelanay Mahoney
Easley,SC
Summary
I am a positive and uplifting team player and a quick learner. I will continuously strive to learn how to best fulfill my role while positively communicating with my fellow team members and customers.
Overview
14
14
years of professional experience
Work History
Senior Accounts Receivable Representative
Henry Schein
07.2015 - Current
- Reconcile accounts on a daily basis to investigate and resolve discrepancies
- Reconcile customers remittance details by comparing the remittance information to our statements and invoices to make our records match
- Receive and make over 40 calls a day
- Respond to and send multiple emails each day to inquire or address an account's balance and/or line of credit, the status of an order, or inquiries to a customer or fellow team member
- Responsible for financially maintaining and resolving balances for the accounts in “my” territory
- Increased and decreased a customer’s line of credit based on the amount purchased
- Experian recommendations, bank references, account status, and/or pay history
- Changed customers payment terms to best fit their needs
- Statement or invoice pay
- Provided permission or declined addresses or names being updated on an account
- Constantly negotiate payments or payment plans to resolve any open or past due balance quickly and fully
- Working with the account holder to support and keep the account financially current or within the line of credit
- Consistently review and either approve or hold merchandise and equipment orders for shipment
- Request credits/ rebills, credit card, and ACH payment reversals by completing the necessary forms
- Staying within compliance with company regulations and requirements while completing my job requirements
- Accurately entering data/ notes of any communication or future steps for any account I work with
- Contacting and speaking with banks/ lenders or team members from other departments to obtain needed information to verify funding for equipment orders
- Work with our Cash Applications and Shared Services department to locate and/or reverse payment applications, prepare collections packets so an account can be processed to an outside collection agency
- I prepare packets for accounts to be processed by our Collections department, so the account can be processed to an outside collection agency because of non-payment
- I work with our Service team to discuss, advise, and am told the resolution for any disputes from the customer regarding invoices with service charges
- I spoke and worked with our Sales Tax department to correctly code an account as tax exempt
- Helping and working with my sales partners, customer service team members, sales support, as well as team members from other departments to support the accounts and obtain needed information regarding any pending order or balance
- Daily and consistently approve or hold pended orders
- Consistently work under time restraints, worked hard to meet daily, and quarterly goals
- Maintain privacy of any accounts that were worked and/or viewed
- Keeping payment and account information secure and private
- Consistently meet or exceed yearly and monthly requirements and goals
- Proactively work with fellow ESS and ECS to address any concerns with approving an EQ order from CAP status.
Payroll Specialist/ Administrative Assistant
Priority One Security
04.2013 - 12.2014
- Entered and processed the payroll and commission for all the service technicians and sales associates
- Accurately entered their hours worked, commission, paid or unpaid time off, and taxes
- All payroll was entered and processed with a daily time constraint and completed for submission by the end of the week
- Accurately and privately entered and stored fellow employee and customer information
- Billed and invoiced all service tickets that generated for the company
- Created, processed, and billed all the installation folders
- Processed payments for customers for their monthly monitoring, unpaid service, or service tickets
- At times, payments were processed for the service and installation while the technicians were on site with the customer
- Payments were processed via debit or credit card as well as checking or savings accounts
- Filled out contracts, work orders, addendums, and monitoring sheets for new customers and/or existing customers
- Dispatched the technicians to their next service call and updated the system with the earlier service call information.
Collections Representative/ Recovery Specialist
Dynamic Recovery Solutions
04.2012 - 04.2013
- Responsible for making and receiving at least 200-250 inbound and outbound calls daily regarding defaulted accounts
- Made sure the debtor was aware of the debt and any resolutions to resolve the debt
- Resolved debt with customers using original recovery guidelines
- Stayed within the FDCPA and the FTC laws for collections.
Customer Accounts Representative
DataTrac Receivables Recovery
02.2011 - 04.2012
- Handled between 265 & 300 inbound and outbound calls daily about delinquent medical accounts
- Responsible for making debtors aware of the defaulted accounts and giving any information available while following the FDCPA, FTC, and HIPPA laws
- Spoke with attorneys to get the debt resolved
- Resolved debts with insurance companies that had not previously tried to manage old debt.
Education
College Prep Diploma -
Salem High School
01.2002
Skills
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- OneNote
- Servman
- Sedona
- CASS
- JDE
- MC2
- Rocket
- Citrix Matrix
- NES
- Confirmationcom
- Beyond
- ICE
- FDCPA
- FTC
- HIPPA
- Adobe PDF
Timeline
Senior Accounts Receivable Representative
Henry Schein
07.2015 - Current
Payroll Specialist/ Administrative Assistant
Priority One Security
04.2013 - 12.2014
Collections Representative/ Recovery Specialist
Dynamic Recovery Solutions
04.2012 - 04.2013
Customer Accounts Representative
DataTrac Receivables Recovery
02.2011 - 04.2012
College Prep Diploma -
Salem High School
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