Katherine Lunsford
Rohnert Park,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tasting Room Associate
Phase 2 Cellars
2023.11 - Current
- Representing the Alpha Omega Winery, Tolosa, and Perinet
- Enhancing customer experience by providing personalized wine recommendations
- Developing strong rapport with customers and created positive impression of business.
- Managing inventory of wines, ensuring adequate stock levels for daily operations and special events.
- Assisting in training new team members on tasting room procedures, policies, and best practices for customer engagement.
Private Event Coordinator
Bundschu Company
2022.05 - 2023.11
- Performed event coordination for smaller parties and gatherings via Tripleseat and Tock
- Worked varying schedules to reflecting needs of Gundlach Bundschu and Abbot's Passage Winery
- Supported Private Events team with all aspects of event setup and breakdown, including POS register and cash management, menu customizations, etc.
- When needed, acted as a tour guide and/or tasting host for VIP guests
Tasting Room Host
Bundschu Company
2021.03 - 2022.10
- Educated guests about winery history and wine portfolio through tasting flights
- Answered customer questions about hours, seating, and menu information.
Sales and Business Development Intern
Gesture
2020.12 - 2021.02
- Maintained client information and accounts in company databases
- Engaged with customers to build business relationships
- Developed knowledge of company products and services to make suggestions according to customer needs
Education
MBA - General Studies, Hospitality
Washington State University
Pullman, WA08.2024
BBA - Wine Business Strategies
Sonoma State University
Rohnert Park, CA05.2021
Skills
- Business Growth
- Adaptability to Change
- Customer Retention
- POS System Operation
- Teamwork and Collaboration
- Guest Relations
- Wine Knowledge
- Hospitality Service
Certification
- Responsible Beverage Server License - exp. 06/2025
Timeline
Tasting Room Associate
Phase 2 Cellars
2023.11 - Current
Private Event Coordinator
Bundschu Company
2022.05 - 2023.11
Tasting Room Host
Bundschu Company
2021.03 - 2022.10
Sales and Business Development Intern
Gesture
2020.12 - 2021.02
MBA - General Studies, Hospitality
Washington State University
BBA - Wine Business Strategies
Sonoma State University
- Responsible Beverage Server License - exp. 06/2025
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