Katherine Mangiola
Dublin
Summary
Accomplished Warranty Specialist with a proven track record at Custom Glass Solutions, enhancing customer satisfaction and revenue through expert warranty analysis and effective claim processing. Skilled in use of Salesforce and Microsoft Office. I excel in analytical thinking and conflict resolution, significantly improving operational efficiency and fostering strong client relationships with solid background in managing warranty claims and client relationships. Adept at streamlining warranty processes and resolving issues to enhance customer satisfaction. Demonstrated expertise in documentation and claims management, ensuring adherence to company policies and legal requirements.
Overview
33
33
years of professional experience
Work History
Warranty Specalist
Custom Glass Solutions
05.2020 - 12.2024
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Analyzed historical data on warranty claims to identify recurring problems or potential areas for improvement within the organization''s products or services offering.
- Maintained strict adherence to established guidelines governing replacement parts inventory levels avoiding stockouts or overstock situations.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
- Audited completed repair orders for compliance with company standards, ensuring accuracy in billing and reporting practices.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
Business Owner
Senior Transitions Of Southern California
06.2010 - 05.2019
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
Senior Sales Manager
Chemax Manufacturing
01.1992 - 06.2013
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Championed the adoption of new sales tools and technologies to modernize operations, improve efficiency, and enhance overall team performance.
Education
Bachelor of Arts - Business
Michigan State University
East Lansing, MI06-1982
Skills
- Warranty analysis
- Microsoft office
- Sales support
- Product expertise
- Claim processing
- Teamwork
- Customer service
- Teamwork and collaboration
- Analytical thinking
- Conflict resolution
Timeline
Warranty Specalist
Custom Glass Solutions
05.2020 - 12.2024
Business Owner
Senior Transitions Of Southern California
06.2010 - 05.2019
Senior Sales Manager
Chemax Manufacturing
01.1992 - 06.2013
Bachelor of Arts - Business
Michigan State University
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