Katherine Marian
Oneida,TN
Summary
Dynamic professional with a proven track record in service excellence and operational efficiency. As a Bilingual Licensed Auto Insurance Producer at Answer Financial, I developed customized solutions while fostering strong client relationships. Fluent in Spanish and English, I excel in collaborative teamwork and have a positive attitude that enhances customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Driver
Self Employed Services
01.2021 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Maintained vehicle cleanliness and compliance with safety regulations to ensure operational excellence.
- Managed daily delivery routes, ensuring timely and efficient service to customers.
Spanish Interpreter/ Translator/ Tutor
Self
01.2007 - Current
- Facilitated real-time interpretation for diverse clients, ensuring clear communication across various settings.
- Collaborated with healthcare professionals to provide accurate translations during medical appointments.
- Developed specialized glossaries to enhance understanding of industry-specific terminology.
- Provided countless hours of pro bono interpreting services for individuals who were not English proficient
- Provided accurate interpretation services for diverse clients in various settings.
- Facilitated effective communication between Spanish-speaking individuals and English-speaking professionals.
Restaurant Owner/Operator
Self
01.2020 - 03.2024
- Developed and implemented operational procedures to enhance restaurant efficiency.
- Trained and mentored staff on customer service and food safety standards.
- Managed over 50 customer calls per day
- Increased sales by 500%
- Managed inventory control systems to minimize waste and optimize supply chain processes.
- Oversaw daily financial operations, including budgeting and cost analysis.
- Provided excellent customer service by listening to my customers' suggestions and unique needs
- Created recipes touted the best in the county
- Personally operated the business performing all duties therein: cooking, cleaning, cashiering, marketing, design, decorations, etc.
- Headed up donations/charity giving
- Created marketing in both English and Spanish
Bilingual Licensed Auto Insurance Producer
Answer Financial
01.2021 - 09.2021
- Developed customized insurance solutions to meet client needs and preferences.
- Conducted thorough market research to identify competitive offerings and trends.
- Built strong relationships with clients through effective communication and service.
- Collaborated with underwriting team to ensure accurate policy issuance and compliance.
- Performed all duties in both English and Spanish
Retail Manager
Victory Lane Market and Deli
04.2017 - 12.2019
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Developed and implemented effective merchandising strategies to increase product visibility and sales.
- Trained and mentored team members, fostering a collaborative environment and enhancing service quality.
- Analyzed inventory levels, streamlining stock management processes to reduce waste and improve efficiency.
- Provided excellent customer service by listening to my clientele, assessing the situation, and deciding on the best course of action to benefit the client and the business.
Assistant Teacher
Knox County School System
09.2012 - 08.2014
- Supported lead teachers in curriculum implementation and classroom management.
- Assisted in developing individualized education plans for diverse student needs.
- Facilitated engaging learning activities to enhance student participation and comprehension.
- Collaborated with staff to create a positive, inclusive classroom environment.
- Accompanied Special Education students to main-stream Spanish classes to implement accommodations and give one-on-one instruction
Education
Bachelor of Arts - Spanish Language And Literature
University of Tennessee
Knoxville, TN12-2006
Skills
- Spanish language fluency
- Fluent in spoken and written English
- Proficient in conversational Arabic
- Positive attitude
- Service excellence
- Collaborative teamwork
Accomplishments
Best Pizza in Scott County, TN
Certification
F endorsement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Native or Bilingual
Interests
- Experimenting with different creative mediums, like paint, watercolor, and fabrics, to expand skills and techniques
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using CapCut and Design
- Creating content on YouTube
Timeline
Delivery Driver
Self Employed Services
01.2021 - Current
Bilingual Licensed Auto Insurance Producer
Answer Financial
01.2021 - 09.2021
Restaurant Owner/Operator
Self
01.2020 - 03.2024
Retail Manager
Victory Lane Market and Deli
04.2017 - 12.2019
Assistant Teacher
Knox County School System
09.2012 - 08.2014
Spanish Interpreter/ Translator/ Tutor
Self
01.2007 - Current
Bachelor of Arts - Spanish Language And Literature
University of Tennessee