Katherine Marro
Easley,SC
Summary
Adept at multitasking and hospitality service, I excelled at Tupelo Honey by maintaining high service standards and enhancing customer satisfaction. My strong interpersonal skills fostered positive guest experiences, while my proficiency in cleanliness and organization ensured efficient operations. Achieved through collaboration and a keen ability to adapt, I consistently delivered attentive service, significantly contributing to workplace excellence.
Diligent [Desired Position] with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Tupelo Honey
08.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Personal Care Assistant
Southern Arms Home Healthcare
01.2018 - 08.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Education
Associate of Science - Health Information Management
Greenville Technical College
Greenville, SC08-2025
High School Diploma -
Cyber Academy of South Carolina
Greenville, SC05-2018
Skills
- Strong multitasking
- Greeting guests
- Cleanliness
- Hospitality service expertise
Accomplishments
I will be able to take the RHIT exam in July of 2025. I will also graduate from my program in August of 2025. I will be furthering my education at University of South Carolina to receive my Bachelors degree. I have taken ICD-10 courses throughout my time here at Greenville tech in the Health Information Management courses.
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
English
Timeline
Waitress
Tupelo Honey
08.2021 - Current
Personal Care Assistant
Southern Arms Home Healthcare
01.2018 - 08.2020
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Associate of Science - Health Information Management
Greenville Technical College
High School Diploma -
Cyber Academy of South Carolina
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