Katherine McCollough
Dudley,MO
Summary
Motivated individual with strong problem-solving and teamwork strengths. Brings reliability, initiative, and a willingness to learn to every task. Eager to contribute to team success and support organizational objectives.
Overview
3
3
years of professional experience
Work History
Manager
JAKK Enterprises
Dudley, MO
06.2025 - 04.2026
- Managed daily operations, ensuring smooth workflow and adherence to company policies.
- Developed and implemented new procedures to enhance team efficiency and productivity.
- Coordinated schedules and resources for multiple projects, optimizing team performance.
- Trained new staff on operational protocols, fostering a collaborative work environment.
- Analyzed process workflows to identify areas for improvement and increase effectiveness.
- Monitored inventory levels and managed supply chain logistics to minimize disruptions.
- Assisted in preparing reports on operational performance to support strategic decision-making.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Key Holder
DaaBin STORE
Dexter, MO
09.2023 - 08.2025
- Managed daily store operations, ensuring optimal customer service and smooth workflow.
- Trained new staff on point-of-sale systems and inventory management processes.
- Oversaw cash handling procedures, maintaining accuracy in financial transactions.
- Assisted in inventory control, conducting regular stock audits to minimize discrepancies.
- Coordinated with management on promotional events, boosting customer engagement and attendance.
- Monitored team performance, providing feedback to improve service quality and efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
- Improved team morale and efficiency through effective delegation and clear communication.
- Enhanced store security by meticulously following all opening and closing procedures.
- Implemented energy-saving measures, reducing overhead costs without compromising store functionality.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
High School Diploma -
Dexter High School
Dexter, MOSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Customer relationship management (CRM)
- Schedule preparation
- Customer relationship management
- Schedule management
Timeline
Manager
JAKK Enterprises
06.2025 - 04.2026
Key Holder
DaaBin STORE
09.2023 - 08.2025
High School Diploma -
Dexter High School