Katherine McKian
Newaygo,MI
Summary
Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Server
The Brunch House
Norton Shores, MI
03.2022 - Current
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Exhibited strong multitasking abilities by managing multiple tables at once, ensuring timely food delivery and consistent guest satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, resulting in satisfied customers.
- Demonstrated strong teamwork skills by assisting fellow servers in fulfilling their duties when needed, fostering a positive work environment.
Bartender/Server
The Lakes
Fremont, MI
03.2021 - Current
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/Server
The Blind Squirrel
Fremont MI
08.2018 - 07.2022
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Teaching Assistant
Fremont Public Schools
Fremont, MI
10.2021 - 02.2022
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Supported diverse learners by providing differentiated recreational activities tailored to various abilities and interests.
- Participated in ongoing professional development opportunities related to physical education and child development, applying new knowledge to enhance the recess experience for all students.
- Reduced bullying incidents with proactive intervention and collaboration with school staff to address issues.
- Implemented conflict resolution techniques when necessary, teaching students valuable problem-solving skills in the process.
Applied Behavioral Analysis Therapist
Centria Autism
Grand Rapids, MI
10.2021 - 01.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
Fitness Center Coordinator
Tamarac, The Center Of Health And Wellbeing
Fremont, MI
10.2020 - 03.2021
- Managed daily operations of the fitness center, ensuring a clean, safe, and welcoming environment for all members.
- Developed strong relationships with members by providing exceptional customer service and understanding their fitness goals.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Trained new employees on company policies, procedures, and best practices in order to maintain consistent quality standards across the team.
Host/Server
Cedar Springs Brewing Co
Cedar Springs, MI
10.2015 - 01.2017
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
Shift Lead
McDonald's
Fremont, MI
02.2011 - 08.2015
- Devised and implemented processes and procedures to streamline operations.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Trained and mentored new employees to maximize team performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Fremont High School
Fremont, MI06.2013
Skills
- Relationship Building
- Guest Relations Management
- Team Player
- Warm and Friendly
- Team Leadership
- Workflow Coordination
- Transactions and Cash Handling
- High-volume dining
- Conflict and Complaint Resolution
Hobbies
Lifting weights, gardening, reading, running, cooking, baking, cleaning
Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
The Brunch House
03.2022 - Current
Teaching Assistant
Fremont Public Schools
10.2021 - 02.2022
Applied Behavioral Analysis Therapist
Centria Autism
10.2021 - 01.2022
Bartender/Server
The Lakes
03.2021 - Current
Fitness Center Coordinator
Tamarac, The Center Of Health And Wellbeing
10.2020 - 03.2021
Bartender/Server
The Blind Squirrel
08.2018 - 07.2022
Host/Server
Cedar Springs Brewing Co
10.2015 - 01.2017
Shift Lead
McDonald's
02.2011 - 08.2015
High School Diploma -
Fremont High School