Katherine Medina
Phoenix,AZ
Summary
Dynamic and detail-oriented professional with experience at Amazon and Walmart, excelling in problem-solving and team collaboration. Proven track record in warehouse operations and customer service, consistently enhancing customer satisfaction and operational efficiency. Recognized for quality control and effective order fulfillment, contributing to a seamless workflow in fast-paced environments. Have participated in outside activities such as SSBTR, students supporting brain tumor research.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
Phoenix, AZ
02.2022 - Current
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assembled pallets and crates for secure transportation of materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
Customer Service Advocate
Walmart
Phoenix, AZ
05.2021 - 01.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Crew Member
McDonald’s
11.2019 - 04.2021
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum
Education
Psychology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ10.2025
South Ridge High School
Phoenix, AZ03.2021
Skills
- Problem-solving
- Team collaboration
- Attention to detail
- Warehouse operations
- Order fulfillment
- Quality control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Worker
Amazon
02.2022 - Current
Customer Service Advocate
Walmart
05.2021 - 01.2022
Crew Member
McDonald’s
11.2019 - 04.2021
Psychology
Maricopa Community Colleges, Estrella Mountain Community College
South Ridge High School