Katherine Mendoza
Perth Amboy,NJ
Summary
Experienced Registration Clerk providing appointments, information and excellent quality care for patients. Excellent customer service and interpersonal skills.
Strong communication above average, Organization skills, able to multitask while managing responsibilities. To obtain a position where I can maximize my skills efficiently and make excellence of outstanding customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Hackensack Meridian Health JFK Medical Center
Edison, NJ
09.2022 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Utilized electronic health records systems to maintain accurate patient information.
- Assisted with billing inquiries, ensuring clarity in payment processes for patients.
- Oversaw daily office operations, ensuring compliance with healthcare regulations and standards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Registration Clerk
Jewish Renaissance Medical Center
Perth Amboy, New Jersey
10.2020 - 09.2022
- Front desk Receptionist
- Handle all incoming calls
- Greet and screen all patients.
- Processed cancellations, changes or special requests promptly.
- Recorded costs accurately and explained any additional fees to patients.
- Reviewed all daily appointments and confirm.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Other Duties as assigned.
Assistant Director
BabyBee Nursery Center
Perth Amboy, NJ
10.2018 - 10.2020
- Trained and mentored new employees on industry practices and business operations.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Education
High School Diploma -
High School
Perth Amboy, NJ06.2012
Skills
- Time management
- File Maintenance
- Problem-solving
- Registration data intake
- Experience with software more than 5years
- Bilingual speaking (Spanish and English),
- Team Leader
Certification
- CPR Certification
- First Aid
- Health , Safety and Child Growth and Development
Timeline
Medical Receptionist
Hackensack Meridian Health JFK Medical Center
09.2022 - Current
Registration Clerk
Jewish Renaissance Medical Center
10.2020 - 09.2022
Assistant Director
BabyBee Nursery Center
10.2018 - 10.2020
High School Diploma -
High School