Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Merinno

Azusa,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
Azusa, CA
06.2024 - Current
  • Maintained updated knowledge through continuing education and advanced training.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Billing Clerk

Foundation Laboratory
San Dimas, CA
04.2021 - 01.2023
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Monitored client accounts for any changes that could impact eligibility requirements.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Monitored clients' insurance coverages to ensure changing needs were met.

Education

Diploma - Medical Billing And Coding

North-West College
West Covina, CA
01-2020

High School Diploma -

Azusa High School
Azusa, CA
06-2014

Certificate - Information Technology

Citrus College
Glendora, CA

Skills

  • Customer service
  • Technical support
  • Billing procedures
  • Issue resolution
  • Data entry
  • Client communication

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Amazon
06.2024 - Current

Billing Clerk

Foundation Laboratory
04.2021 - 01.2023

Diploma - Medical Billing And Coding

North-West College

High School Diploma -

Azusa High School

Certificate - Information Technology

Citrus College

Similar Profiles

CREATE PROFILE
Katherine Merinno