Katherine Deleon Metz
Paterson,NJ
Summary
Dynamic professional with extensive experience at Wells Fargo and Radio Shack, excelling in relationship building and customer satisfaction. Proven track record in cash management and staff leadership, driving sales growth and enhancing operational efficiency. Adept at identifying client needs and delivering tailored financial solutions, fostering trust and loyalty among customers.
Experienced with financial advising and customer service. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Personal Banker
Wells Fargo
Hawthorne, NJ
11.2015 - Current
- Assisted customers with account inquiries and transaction processing.
- Supported branch operations by managing cash handling and balancing daily transactions.
- Provided information on bank products and services to enhance customer understanding.
- Identified customer needs and recommended appropriate financial solutions or services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
General Manager
Radio Shack
Union City, NJ
06.2015 - 2015
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Work closely with district manager to formulate and build the store brand.
- Addressed and correct staff communication issues in a tactful and affective manner .
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma - Cosmetology
Jane Addams
Bronx, NY06.2006
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Staff management
- Leadership development
Timeline
Personal Banker
Wells Fargo
11.2015 - Current
General Manager
Radio Shack
06.2015 - 2015
High School Diploma - Cosmetology
Jane Addams