Katherine Miller
Las Vegas,NV
Summary
Organized, reliable, and people-focused professional with 2+ years of experience supporting medical providers, leadership teams, and managers in fast-paced environments. Known for strong communication, a flexible and proactive mindset, and the ability to manage multiple responsibilities with a positive attitude. Skilled in calendar management, scheduling, internal coordination, and upholding confidentiality in high-trust roles. Seeking to bring my energy, detail orientation, and self-starting drive to the Executive Assistant role at Thrive Aviation.
Overview
3
3
years of professional experience
Work History
Patient Experience Coordinator
Serenity Mental Health Centers
Las Vegas, NV
01.2025 - Current
- Schedule and confirm patient appointments across multiple providers, coordinating with internal schedules and availability.
- Verify insurance benefits and eligibility, ensuring HIPAA compliance at all times.
- Support doctors directly by updating their calendars, scheduling meetings, and coordinating paperwork and communications.
- Communicate with patients via phone, text, and in-person to provide updates, resolve issues, and ensure a welcoming environment.
- Liaise with internal departments through Microsoft Teams and manage vendor scheduling across multiple stakeholders.
- Maintain accurate records by scanning and filing documents promptly and securely.
Activities Assistant
Oasis of Green Valley Nursing and Rehabilitation
Henderson, NV
10.2023 - 01.2025
- Assisted in planning and coordinating daily events and activities to support resident wellbeing and engagement.
- Coordinated errands and managed supplies for social events.
- Maintained confidentiality with all resident information and upheld HIPAA standards.
- Supported leadership by managing calendars and helping prevent overload during peak event periods.
- Took initiative in organizing tasks and delegating responsibilities based on team strengths.
Quality Control
RGS Reprographics Solutions
Las Vegas, NV
12.2021 - 10.2023
- Managed and prioritized multiple print orders with strict deadlines, ensuring quality and accuracy under pressure.
- Maintained customer satisfaction through efficient task execution and clear communication.
- Created structured workflows by organizing orders by due date and overlapping processing and printing steps.
- Operated independently and with a team to meet daily production goals.
Education
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College of Southern Nevada
Las Vegas, NVSkills
- Executive Calendar Management
- Microsoft Office Suite, Teams & Google Suite
- Scheduling & Coordination
- HIPAA Compliance
- Strong Verbal & Written Communication
- Travel & Itinerary Planning
- Discretion & Confidentiality
- Team Collaboration & Independent Work
- Positive Client & Internal Relations
Timeline
Patient Experience Coordinator
Serenity Mental Health Centers
01.2025 - Current
Activities Assistant
Oasis of Green Valley Nursing and Rehabilitation
10.2023 - 01.2025
Quality Control
RGS Reprographics Solutions
12.2021 - 10.2023
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College of Southern Nevada