Katherine Miratsky
Lincoln,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Direct Support Professional
Integrated Life Choices
Lincoln, NE
08.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Guest Services Manager
Lincoln Children's Museum
Lincoln, Nebraska
12.2019 - 08.2023
- Evaluated employee performance and coached and trained to improve weak areas.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Measured team performance and reported metrics to leadership team members.
- Set overall vision and provided team leadership.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Defined clear targets and objectives and communicated to other team members.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Volunteer
The Cat House
Lincoln, Nebraska
08.2021 - Current
- Maintained clean, neat and operational facilities to serve program needs.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Assisted in the adoption process.
Crew Trainer
Raising Cane's Chicken Fingers
Lincoln, Nebraska
04.2020 - 06.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Movie Theatre Associate
Marcus Theatres
Lincoln, NE
11.2015 - 08.2019
- Greeted and collected tickets of patrons visiting the establishment.
- Provided information about current and future events at facility.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
Education
Associates - English
Southeast Community College
Lincoln, NE 08.2022 - 12.2023
Skills
- Creative merchandising
- Problem-Solving
- Written Communication
- Staff Management
- Financial Management
- Business planning
- Planning and Coordination
- Business Development
Timeline
Direct Support Professional
Integrated Life Choices
08.2023 - Current
Associates - English
Southeast Community College
08.2022 - 12.2023
Volunteer
The Cat House
08.2021 - Current
Crew Trainer
Raising Cane's Chicken Fingers
04.2020 - 06.2021
Guest Services Manager
Lincoln Children's Museum
12.2019 - 08.2023
Movie Theatre Associate
Marcus Theatres
11.2015 - 08.2019