Tabitha Romero
Retail
Scott,LA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Team Lead Manager
Walmart
Lafayette, LA
04.2016 - 08.2022
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Liaised internally to focus on administrative and organizational matters and externally to concentrate on professional practice issues.
- Measured team performance and reported metrics to leadership team members.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Set overall vision and provided team leadership.
- Streamlined operations to improve process efficiency.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth safety operations.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Maintained store equipment, printers and fax machines.
- Performed supplier risk evaluations and supported regulatory inspections.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed overstocking, restocking and inventory control procedures during day shift.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Supervised staff of 4 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained and developed personnel to improve safety, employee relations and resolve inventory issues
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
Education
GED -
SLCC Adult Education
Lafayette, LA 05.2022 - 06.2022
Skills
Business administration
Negotiation
Business planning
Budgeting
Creative merchandising
Business Development
Financial Management
Staff Management
Sales and marketing
Strategic planning
Maintenance and Repair
Flexible and Adaptable
Data Entry
Excellent Communication
Planning and Coordination
Interpersonal Communication
Written Communication
Problem Solving
Great Customer Service
Leadership
Empathy
Great Work Ethic
Time Management
Attention to Detail
Performs tasks with Integrity
Performs tasks Accurately according to process and procedure
Adaptability
Interpersonal skills
Volunteer for all sports events at Scott Park as giving back to my community.
*Baseball
*Basketball
*Volleyball
*Football
Timeline
GED -
SLCC Adult Education
05.2022 - 06.2022
Team Lead Manager
Walmart
04.2016 - 08.2022