Katherine Molina Bermudez
Bogota,Col
Summary
Experienced with handling customer interactions and resolving issues promptly in different customer service fields, including restaurants, telephone companies and insurance companies. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cricket Wireless
08.2018 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress/Bartender
Super Nova Granizados
05.2021 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Gerber National Claims Services
09.2022 - Current
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Bachelor in Marketing And Advertising - Marketing
Politecnico Grancolombiano
Bogota09-2018
INJUV
Bogota12-2013
Bartender -
Bartending School
Monterrey MX04-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Attention to detail
- Cash handling
- Hospitality service expertise
- Service prioritization
- Memory retention
- Order accuracy
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Customer Service Representative
Gerber National Claims Services
09.2022 - Current
Waitress/Bartender
Super Nova Granizados
05.2021 - 08.2022
Customer Service Representative
Cricket Wireless
08.2018 - 07.2019
Bachelor in Marketing And Advertising - Marketing
Politecnico Grancolombiano
INJUV
Bartender -
Bartending School
Similar Profiles
Raul CortezRaul Cortez
Area Manager at Cricket Wireless by Crown WirelessArea Manager at Cricket Wireless by Crown Wireless
Melissa JacksonMelissa Jackson
Sales Associates at Crown Wireless (Cricket)Sales Associates at Crown Wireless (Cricket)
Wilson JeanWilson Jean
Sales Representative at Cricket WirelessSales Representative at Cricket Wireless
Christian Felipe Gaitán OsorioChristian Felipe Gaitán Osorio
Support Agent at SutherlandSupport Agent at Sutherland
Andrea BullaAndrea Bulla
HPV Vaccine Sr. Specialist Marketing, Public Mkt at MSDHPV Vaccine Sr. Specialist Marketing, Public Mkt at MSD