Katherine Monroe
Fredericksburg,VA
Summary
Dynamic customer service professional with extensive experience at Wawa Convenience Store, excelling in complaint resolution and team collaboration. Proven ability to enhance service efficiency and optimize customer experiences through effective training and product knowledge. Skilled in cash register operations and committed to maintaining high standards of cleanliness and organization.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa Convenience Store
Fredericksburg, VA
08.2023 - 11.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed cash register operations to ensure accurate transaction processing and balanced cash drawers.
- Facilitated customer product discovery to enhance overall shopping experience.
- Ensured cleanliness and organization of store shelves to enhance customer experience.
- Facilitated collaboration among team members to enhance workflow efficiency during peak hours.
- Facilitated daily interactions with high volumes of customers, ensuring a positive experience and commitment to customer satisfaction.
- Resolved customer complaints with professionalism, ensuring satisfactory outcomes.
- Cultivated extensive product knowledge to deliver precise information to customers.
- Managed customer telephone inquiries promptly to enhance service efficiency.
- Facilitated training for new associates on operational procedures and customer service standards.
Car Hopper
Sonic Drive-in
Fredericksburg Va
03.2022 - 01.2023
- Executed timely delivery of accurate food orders to enhance customer satisfaction.
- Oversaw cleanliness and organization of dining area and carhop stations.
- Facilitated collaboration among team members to optimize service efficiency during peak hours.
- Adjusted menu offerings in response to evolving customer preferences and trends.
- Managed order balancing on trays exceeding specified weight for efficient delivery.
- Facilitated training for new car hoppers, emphasizing best practices for efficient service delivery.
- Ensured compliance with food safety guidelines to promote a safe work environment during order fulfillment processes.
- Implemented upselling techniques to enhance revenue by recommending additional menu items and special promotions to customers.
- Guaranteed exceptional dining experiences by overseeing cleanliness and organization of outdoor spaces.
- Optimized order delivery processes to ensure timely and accurate service to vehicles.
- Addressed customer concerns promptly, escalating issues to management for swift resolution.
Education
High School Diploma -
Courtland High School
Fredericksburg, VASkills
- Customer service delivery
- Cash register operations
- Product knowledge enhancement
- Complaint resolution
- Team collaboration
- Service efficiency optimization
- Food safety compliance
- Training new associates
- Cleanliness and organization
- Customer inquiry handling
- Workflow efficiency improvement
- Menu adjustment based on trends
- Timely order fulfillment
- Positive customer experience facilitation
- POS system operation
Accomplishments
Employee of the month at Sonic drive-in August 2022
Timeline
Customer Service Associate
Wawa Convenience Store
08.2023 - 11.2025
Car Hopper
Sonic Drive-in
03.2022 - 01.2023
High School Diploma -
Courtland High School