Katherine Mulvihill
Dingmans Ferry,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Sparta Pharmacy
05.2023 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors offices via telephone, fax and email.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
Certified Pharmacy Technician
Weis
02.2023 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician (CPhT)
Walgreens
10.2020 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Certified Pharmacy Technician
Shoprite Pharmacy
07.2022 - 02.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
Reset Merchandiser
Lowe's Home Improvement
01.2020 - 09.2020
- Cleaned bays, performed bay integrity, performed resets on bays
- Changed shelves, racks and displays to meet new schematic designs.
- Built fixtures according to plan to effectively display new store merchandise.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Reset Merchandiser
Set and Resource Services
12.2018 - 02.2020
- Changed shelves, racks and displays to meet new schematic designs.
- Built fixtures according to plan to effectively display new store merchandise.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
Customer Service Representative
Lowe's Home Improvement
02.2013 - 10.2018
- Worked in the garden center
- Put away plants and hardscape materials, helped customers with their questions, ran a register as needed.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Reset Merchandiser
RDD
04.2014 - 05.2018
- Ran a team of 5-10 people to perform resets in various Shoprite locations
- Gave direction for the planned daily tasks, spoke with store managers and department heads
- Performed resets and shelf integrity
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
Ptcb in Pharmacy Technician - Pharmacy Technology
Pharmacy Technician Control Board
06.2021
High school diploma -
West Orange High School
West Orange, NJ06.1994
Skills
- Pharmacy Technician Experience
- Clinical Pharmacy Experience
- Typing
- Insurance Verification
- Quality Assurance
- Order Entry
- Computer Skills
- Computer Operation
- Cash Handling
- HIPAA
- Pharmacy Software
- Data Entry
- Pharmacy and Customer Records Management
- Problem-Solving Skills
- Drug Storage Procedures
- Manual and Automated Medication Dispensing
- Drug Inventory Control
- Filling Prescriptions
- Advanced Math Skills
- Insurance Billing
Certification
Pharmacy Technician License
Languages
some sign language
hobbies
Reading, Photography, Boating on the Delaware River, Taking photos of Surf fishing
Timeline
Certified Pharmacy Technician
Sparta Pharmacy
05.2023 - 11.2023
Certified Pharmacy Technician
Weis
02.2023 - 05.2023
Certified Pharmacy Technician
Shoprite Pharmacy
07.2022 - 02.2023
Certified Pharmacy Technician (CPhT)
Walgreens
10.2020 - 06.2022
Reset Merchandiser
Lowe's Home Improvement
01.2020 - 09.2020
Reset Merchandiser
Set and Resource Services
12.2018 - 02.2020
Retail Reset Merchandiser
RDD
04.2014 - 05.2018
Customer Service Representative
Lowe's Home Improvement
02.2013 - 10.2018
Ptcb in Pharmacy Technician - Pharmacy Technology
Pharmacy Technician Control Board
High school diploma -
West Orange High School
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