Katherine Murillo
The Bronx,NY
Summary
Dynamic housekeeping professional with a strong background in training and mentoring staff. Skilled in ensuring high standards of cleaning and sanitation while fostering a culture of excellence and customer satisfaction. Eager to leverage expertise to drive operational improvements and enhance guest experiences.
Overview
23
23
years of professional experience
Work History
Housekeeping Manager
11 Howard Hotel
New York, NY
07.2025 - 12.2025
- Supervised daily operations for housekeeping staff, ensuring high standards of cleanliness and guest satisfaction.
- Developed training programs for new hires, enhancing team performance and service quality.
- Implemented efficient scheduling systems to optimize labor resources and reduce operational costs.
- Conducted regular inspections of guest rooms and public areas, maintaining compliance with safety protocols and brand standards.
Office Coordinator
Superior Cleaning
New York, NY
10.2021 - 07.2024
- Coordinated office operations, ensuring efficient workflow and communication among team members.
- Managed scheduling and logistics for cleaning appointments, optimizing resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Led training sessions for new staff, promoting adherence to company protocols and standards.
Housekeeping Supervisor
Superior Cleaning
New York, NY
11.2013 - 12.2019
- Supervised daily cleaning operations ensuring adherence to quality standards.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Developed and implemented efficient scheduling for cleaning personnel.
- Conducted regular inspections to maintain cleanliness and hygiene compliance.
Breakfast Attendant/Room Attendant
Superior Cleaning
New York, NY
03.2003 - 05.2013
- Managed breakfast setup and presentation to ensure appealing and hygienic displays.
- Oversaw inventory levels, coordinating orders to maintain stock of food and supplies.
- Trained new staff on sanitation standards and customer service protocols for breakfast service.
- Implemented process improvements that enhanced efficiency of meal preparation and serving times.
Education
Associate of Science -
New York Language Center
Bronx,NY02-2005
Associate of Science -
Manabi Computer School
Manabi , Ecuador02-1998
High School Diploma -
Mariana De Jesus
Manabi, Ecuador02-1994
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Housekeeping Manager
11 Howard Hotel
07.2025 - 12.2025
Office Coordinator
Superior Cleaning
10.2021 - 07.2024
Housekeeping Supervisor
Superior Cleaning
11.2013 - 12.2019
Breakfast Attendant/Room Attendant
Superior Cleaning
03.2003 - 05.2013
Associate of Science -
New York Language Center
Associate of Science -
Manabi Computer School
High School Diploma -
Mariana De Jesus