Katherine Navarro
Freeport,FL
Summary
Adaptable leader with a strong background in team supervision and performance evaluation. Skilled in mentoring employees and improving service quality, dedicated to driving measurable outcomes in customer service and team success.
Overview
24
24
years of professional experience
Work History
Member Service Supervisor
Eglin Federal Credit Union
Freeport, FL
02.2023 - Current
- Supervised member service team to enhance customer satisfaction and service delivery.
- Provided leadership by motivating team members to achieve departmental goals.
- Mentored and motivated employees in regard to service quality, knowledge, and performance.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Evaluated employee performance against established goals and objectives on a regular basis.
- Trained, coached and developed new employees to ensure they had the necessary skills for their role.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Implemented training sessions to develop staff skills and knowledge effectively.
Head Teller
Eglin Federal Credit Union
Destin, FL
07.2021 - 02.2023
- Managed day-to-day operations of the teller line including scheduling staff members.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Managed daily operations of the teller line and ensured smooth transactions.
- Supervised and trained new tellers on procedures and customer service standards.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
Teller
Eglin Federal Credit Union
Fort Walton Beach, Florida
04.2015 - 07.2021
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Built strong relationships with clients through effective communication and personalized service.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Family Readiness Group Leader
7th Special Forces Group
Ft Bragg, NC
10.2010 - 11.2012
- Organized community events to enhance family engagement and morale.
- Served as liaison between the chain-of-command and individual family members when necessary.
- Attended conferences pertaining to Family Readiness Group Leader topics.
- Worked with Care Team to assess family needs after next of kin notification.
- Collaborated with other organizations that provide services or support to military families.
- Organized monthly meetings to discuss family readiness issues and concerns.
Homeschool Teacher
Self employed
Homestead, FL
09.2006 - 08.2009
- Encouraged critical thinking skills by facilitating discussions about current events and topics relevant to course material.
- Integrated hands-on activities into instruction whenever possible to promote deeper understanding of content material.
- Developed customized lesson plans for diverse learning styles and needs.
- Adapted teaching methods based on individual student needs while maintaining core curricular objectives.
- Developed lesson plans based on student strengths and weaknesses.
Assistant Teacher
Franconia Baptist PreSchool
Alexandria, VA
09.2001 - 10.2002
- Assisted lead teachers in classroom management and lesson implementation.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
- Provided one-on-one help to struggling students during study hall sessions.
Education
Some College (No Degree) -
Shasta College
ReddingSkills
- Team leadership and training
- Performance evaluation
- Customer service
- Regulatory compliance
- Relationship management
Timeline
Member Service Supervisor
Eglin Federal Credit Union
02.2023 - Current
Head Teller
Eglin Federal Credit Union
07.2021 - 02.2023
Teller
Eglin Federal Credit Union
04.2015 - 07.2021
Family Readiness Group Leader
7th Special Forces Group
10.2010 - 11.2012
Homeschool Teacher
Self employed
09.2006 - 08.2009
Assistant Teacher
Franconia Baptist PreSchool
09.2001 - 10.2002
Some College (No Degree) -
Shasta College