Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Blake Thorn

West Des Moines,IA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Dedicated sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality services and support. Blending strong analytical and communication skills to identify and address individual needs of clients, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales life cycles, overseeing efforts of teams across high-traffic retail environments.

Overview

9
9
years of professional experience

Work History

Sales Associate

Bed Bath & Beyond Inc.
West Des Moines, Iowa
08.2018 - Current
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Strategically prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Maintained compliance with company safety policies and called violations to attention of management to promote safe work environment.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

Cook

The Tavern
West Des Moines, Iowa
01.2018 - 10.2018
  • Adjusted established recipes to remove allergens or alter tastes for customer desires.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

Customer Service Manager

Walmart
Indianola, IA
09.2016 - 01.2018
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer to balance register at beginning and end of shift.

Education

High School Diploma - undefined

Indianola High School
Indianola, IA
2017

Skills

  • Stocking and replenishing
  • Cash register operation
  • Social perceptiveness
  • Exceptional customer service
  • Flexible schedule
  • Order execution
  • Physical stamina
  • Product selection

Accomplishments

  • Awarded “Employee of the Month” in 2018

Timeline

Sales Associate

Bed Bath & Beyond Inc.
08.2018 - Current

Cook

The Tavern
01.2018 - 10.2018

Customer Service Manager

Walmart
09.2016 - 01.2018

High School Diploma - undefined

Indianola High School

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Blake Thorn