Katherine Nelson
Columbus,Ohio
Summary
Adaptable and charismatic professional with over ten years of work experience and proven knowledge of caretaking, leadership, problem-solving, and helping those in need.
Overview
16
16
years of professional experience
Work History
Bartender and Shift Lead
Seventh Son Brewing Co.
07.2023 - 09.2026
- Trusted as Friday night "Point Person." Responsibilities aside from working the bar included ensuring employees are staying on task and taking breaks at appropriate times, handling money and recording hours and tips at the end of the night, deescalating and/or solving issues that arise, and ensuring closing duties behind the bar and on the floor are clean and ready for the next day.
- Managed bar inventory, ensuring optimal stock levels before, during, and after shift.
- Implemented efficient workflow processes during peak hours to improve service speed.
- Served high customer volumes during special events (weddings, birthday parties, baby showers, etc.), nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end or beginning of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Family Nanny
Self Employed
02.2022 - 08.2022
- Met daily with parents to discuss infant's activities and developmental growth.
- Met daily with parents to discuss infant's activities and development growth.
- Identified signs of emotional and developmental problems in child to report concerns to parents.
- Managed housekeeping and cleaning tasks to maintain a safe and nurturing environment for the child.
- Created and continued to nurture close relationships with baby Joey and her immediate family. Assume all of the families I have nannied for part of my own family, as the job can be extremely personal and emotional. I adore watching them grow and blossom!
Crew Member And Section Leader
Trader Joe's
03.2013 - 10.2021
- Established reputation as a crew member by delivering exceptional customer experiences.
- Ordered products for next day delivery, ensuring optimal stock levels in highest grossing section.
- Keeping the frozen aisle well stocked throughout the day whilst helping customers with any questions they had, answering phone calls, and delegating tasks to members of our team that worked with me.
- Trained new crew members across all workplace areas, fostering team integration and efficiency.
- Used POS to check out customers and software to order merchandise.
- Developed strong relationships with customers to enhance service experience with customers and co-workers.
Sales Associate
Hot Topic
03.2011 - 07.2013
- Greeted customers to identify individual needs and preferences.
- Achieved recognition as top sales associate in women's clothing department.
- Assisted customers in fitting rooms to enhance their shopping experience and ensure satisfaction.
- Introduced promotions and sale opportunities to engage customers and drive sales.
- Operated cash register and POS to process sales transactions and handle payments.
Education
Bachelor Of Science (B.S.) - Environmental Policy And Decision Making
Ohio State University
Columbus, OH05-2019
Skills
- Client engagement
- Exceptional customer service
- Effective communication
- Positive demeanor
- Shift management
- Thrives in a fast paced environment
- Conflict resolution
- Sales expertise
- Great communication skills
- Outgoing and personable
- Conflict resolution
- Onboarding support
Timeline
Bartender and Shift Lead
Seventh Son Brewing Co.
07.2023 - 09.2026
Family Nanny
Self Employed
02.2022 - 08.2022
Crew Member And Section Leader
Trader Joe's
03.2013 - 10.2021
Sales Associate
Hot Topic
03.2011 - 07.2013
Bachelor Of Science (B.S.) - Environmental Policy And Decision Making
Ohio State University