Summary
Work History
Education
Skills
Timeline
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Katherine Neutz

Portsmouth,VA

Summary

Experienced Head Bartender with strong organizational and managerial skills, boasting over 20 years of maintaining bar standards and meeting health codes. A team player with a warm disposition, I possess a mastery of drink recipes and techniques, along with keen attention to detail and excellent multitasking abilities. Throughout my career, I consistently deliver premium customer service and maintain composure in stressful situations. With top-notch managerial and leadership skills, I am adept at developing and implementing effective sales strategies to maximize profits. Additionally, I excel as a talented trainer and personnel developer, utilizing my strong problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction, and bottom-line profitability.

Work History

Sales Representative Assistant Manager

C.H. Smith Appliances
06.2022 - Current
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Followed-up with clients after installations to assess quality service and customer satisfaction
  • Answered customer questions, shared product knowledge and researched pricing and availability
  • Prepared and processed contracts and order forms for new and existing customers
  • Accomplished multiple tasks within established timeframes. Bookkeeping, inventory, and general office management

Head Bartender

Flemings Prime Steakhouse and Wine Bar
10.2010 - 06.2022
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
  • Upsold customers from shelf to premium brands to help boost sales
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales
  • Trained new bartenders on drink preparation and upselling techniques

Head Bartender

Kinzie Chophouse
10.2005 - 08.2010
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
  • Designed and implemented new cocktails to drive customer interest and sales numbers

Education

Some College (No Degree) - General Studies

St. Louis Community College
St Louis, MO

Skills

  • Fast Learner
  • Teamwork and Professionalism
  • Friendly and Outgoing
  • Honest and Dependable
  • Good Conversationalist
  • Professional Service Standards
  • Creative Mixology
  • Data reporting
  • Claims management

Timeline

Sales Representative Assistant Manager

C.H. Smith Appliances
06.2022 - Current

Head Bartender

Flemings Prime Steakhouse and Wine Bar
10.2010 - 06.2022

Head Bartender

Kinzie Chophouse
10.2005 - 08.2010

Some College (No Degree) - General Studies

St. Louis Community College
Katherine Neutz