Debra Lance
Warsaw,IN
Summary
One of my most valuable attributes is that I am a very hard and dedicated worker. My past employment has been with orthopedic manufacturers but have done plenty of clerical work as well prior to 1998 until now. I can read mics, calipers and blueprints. Shipping and receiving, Clerical support, Materials preparation, Inventory management
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Smith Appliances
Warsaw, IN
05.2024 - Current
- Answering phones
- Talk to customers about items in the store
- Take payments via credit cards, cash and checks
Packager
Zimmer-Biomet (Adecco)
Warsaw, IN
11.2023 - 04.2024
- Package non-sterile orthopedic instruments
- Verify part being packaged matches blueprint product identification
- Package part according to attached instructions.
- Run shrink wrap machine when necessary.
- Cut tubes according to instructions on tube orders.
- Distribution breaking down loads of sterile product to be distributed in distribution to be picked for customer orders.
- Print labels
- Put away products on shelves
Racker
Danco Medical
Warsaw, IN
10.2023 - 11.2023
- Racked parts for passivation and electropolish procedures
Manager
Tumbleweed RV Park
Apache Junction, AZ
12.2022 - 08.2023
- Making reservations.
- Ran WIFI credit card reader
- Taking money, making bank deposits
- Turning in daily reconciliation sheets
- Customer Service
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Made sure end of month reports were done correctly and turned into the account via scanning documents.
Camp Host/Retail/Reservations Agent
Austin East KOA
Austin, TX
07.2022 - 11.2022
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Ran K2 computer software
- Handled cash drawer for sales in the retail store
- Checked guests in upon arrival and explained KOA rules and amenities
- Helped to stock store shelves and price items
Camp Host/Retail Clerk
Lychburg/Blueridge Parkway KOA
Monroe, Virginia
03.2022 - 07.2022
- Make and cancel reservations on the phone and in person on the KOA K2 system.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- Stocked and cleaned shelves while maintaining neat and orderly store.
Retail Clerk
Guest Services, Inc. @ Flamingo Adventures
Homestead, FL
11.2021 - 03.2022
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Used POS register system to ring up customer purchases, process payments and issue receipts.
Reservations and Store Clerk
Lynchburg / Blue Ridge Parkway KOA
Monroe, VA
04.2021 - 10.2022
- Make and cancel reservations on the phone and in person
- Greet customers and check them in
- Take care of store purchases and handle cash drawer
- Restock shelves when something is purchased
- Wash linens for the deluxe cabins and kit them back up for next use
- Also, clean the store.
Housekeeper
Cal-Am Properties Regional Office
Mesa, AZ
02.2021 - 04.2021
- Cleaned Multi Purpose room and Fitness room
- Cleaned restrooms, filled soap and sanitizer containers, emptied trash cans
- Swept and mopped
- Picked up trash outside buildings.
Materials Handler
Zimmer Biomet Inc
Warsaw, IN
08.2006 - 10.2020
- My job consisted of putting away inventory into specific locations through AS400 and XA
- Filling customer orders and requisitions
- Issuing specific parts to routings on the Bill of Materials then distributing to different areas to keep them busy with work
- Do all of my material issuing through AS400
- Keep track of all inventory in the cage
- DO problem solving when necessary on material issues
- Help to keep orders moving through the department
- I have also done box and label, laser etch , sandblast, shrink wrap and helped out issuing parts in the assembly department
Skills
- POS system operation
- Customer assistance
- Cash register operation
- Reliable and trustworthy
- Multitasking
Timeline
Customer Service Representative
Smith Appliances
05.2024 - Current
Packager
Zimmer-Biomet (Adecco)
11.2023 - 04.2024
Racker
Danco Medical
10.2023 - 11.2023
Manager
Tumbleweed RV Park
12.2022 - 08.2023
Camp Host/Retail/Reservations Agent
Austin East KOA
07.2022 - 11.2022
Camp Host/Retail Clerk
Lychburg/Blueridge Parkway KOA
03.2022 - 07.2022
Retail Clerk
Guest Services, Inc. @ Flamingo Adventures
11.2021 - 03.2022
Reservations and Store Clerk
Lynchburg / Blue Ridge Parkway KOA
04.2021 - 10.2022
Housekeeper
Cal-Am Properties Regional Office
02.2021 - 04.2021
Materials Handler
Zimmer Biomet Inc
08.2006 - 10.2020
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