KATHERINE NORRIS
Carlinville,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Hardworking and passionate eager to secure entry-level position. Always ready to help team achieve company goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Victim Advocate
Unified Child Advocacy Network
02.2023 - Current
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Collected statistical data and updated documentation to maintain client records.
- Attended interagency meetings and networked to create community partnerships.
- Spearheaded awareness through public speaking to community and business groups.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
911 Emergency Dispatcher
Macoupin County Sheriff's Office
10.1993 - 12.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
News Reporter (Macoupin County)
WSMI-Radio
09.1992 - 10.1993
- Provided field reporting during major events to gather and share reactions from individuals directly impacted.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
- Delivered unscripted breaking news and special event coverage to community.
- Interviewed individuals from all walks of life and all cultures for breaking news stories.
- Presented news by researching, developing and covering field news events.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Conducted live and taped interviews to obtain information.
News Reporter / Radio Disc Jockey
WFMB-WCVS AM/FM
08.1991 - 09.1992
- Broadcasted and blind read copy for advertisements and breaking news developments.
- Presented developments in stories in live broadcasts and recordings.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Selected material to develop interesting and professional presentations for different formats.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Developed relationships with sources and contacts to gain additional insight.
Education
Associate of Applied Science - Radio Broadcasting
Lewis And Clark Community College
Godfrey, IL06.1989
High School Diploma -
Southwestern High School
Piasa, IL05.1987
Skills
- Stress Management
- Criminal Law
- Case Management
- Victim Advocacy
- Trauma Informed Care Framework
- Emergency Response Training
- Works Well Under Pressure
- Active Listening
Accomplishments
- Used Microsoft Excel to develop client tracking spreadsheets.
- Documented and resolved case files in desperate need of updates, which resulted in a 97% DCFS compliance score.
- Building new training portfolio currently working on a 6 part series of Trauma Informed Child Welfare Professional Training
Affiliations
- Toastmasters
- Jaycees
- Rotary International
- Macoupin/Montgomery Counties Crime Stoppers
- IL State Crime Stoppers Association (Secretary)
- Carlinville School Board
- Macoupin County Precinct (Polk Township) Committeeman.
Certification
EMD-Emergency Medical Dispatch
CPR
Law Enforcement Agencies Data Systems (LEADS)
Hazmat Bloodborne Pathogens
Timeline
Victim Advocate
Unified Child Advocacy Network
02.2023 - Current
911 Emergency Dispatcher
Macoupin County Sheriff's Office
10.1993 - 12.2022
News Reporter (Macoupin County)
WSMI-Radio
09.1992 - 10.1993
News Reporter / Radio Disc Jockey
WFMB-WCVS AM/FM
08.1991 - 09.1992
Associate of Applied Science - Radio Broadcasting
Lewis And Clark Community College
High School Diploma -
Southwestern High School
EMD-Emergency Medical Dispatch
CPR
Law Enforcement Agencies Data Systems (LEADS)
Hazmat Bloodborne Pathogens
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