Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

Katherine Patino

Sunrise,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

3
3
years of professional experience

Work History

Receptionist/Appointment Setter/Sales Associate

AKT Plantation
06.2023 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.

Poker Brush/Chip Runner

Hard Rock Casino
12.2022 - 06.2023
  • Operated cash registers to make change, receive payments and tally transactions.
  • Assisted patrons by resolving complaints, explaining house rules and variations of games.
  • Monitored customers for violations of gaming regulations or casino policies.
  • Managed payouts or collection of amounts at conclusion of wagers.
  • Seated patrons at gaming tables and efficiently opened and closed cash floats and game tables to keep games moving.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.

Hostess

Quarter Deck Restaurant
12.2021 - 02.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Team Member

Little Ceasers
03.2021 - 09.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School Diploma -

Whiddon Rogers High School, Fort Lauderdale, FL
06.2022

Skills

  • Customer Service
  • Money Transfer Systems
  • Excellent People Skills
  • Guest Relations
  • Time Management
  • Verbal and Written Communication
  • Sales and Marketing
  • Critical Thinking
  • Calculating Payouts
  • Multitasking Strengths

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Receptionist/Appointment Setter/Sales Associate - AKT Plantation
06.2023 - 09.2023
Poker Brush/Chip Runner - Hard Rock Casino
12.2022 - 06.2023
Hostess - Quarter Deck Restaurant
12.2021 - 02.2022
Team Member - Little Ceasers
03.2021 - 09.2021
Whiddon Rogers High School - High School Diploma,

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Katherine Patino