Katherine Payton
253 Emmadale Street ,Gadsden
Summary
Dynamic office manager with a proven track record at PG Wells Enterprises, excelling in organization and customer relations. Skilled in optimizing operations and enhancing team productivity, I effectively managed scheduling and vendor relationships, ensuring seamless service delivery. Known for my professional demeanor and commitment to confidentiality, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Receptionist
City of Gadsden Public Works
Gadsden, AL
01.2026 - Current
- Greeted visitors and directed them to appropriate departments, ensuring positive first impressions.
- Managed incoming calls and routed them to relevant personnel, enhancing communication efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided administrative support by preparing reports and maintaining office supplies inventory.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Office Manager
PG Wells Enterprises
Ohatchee, AL
02.2021 - 06.2022
- Managed office operations to ensure efficiency and productivity across departments.
- Implemented scheduling systems to optimize staff allocation and resource management.
- Coordinated communication between team members and external vendors to improve service delivery.
- Developed office policies that enhanced organizational effectiveness and employee satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Completed bi-weekly payroll for 20 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Elderly Caregiver
Compassionate Comforters
Glencoe, AL
01.2026 - Current
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed personalized care plans based on individual needs and preferences.
- Provided companionship, fostering emotional well-being and reducing feelings of isolation.
- Administered medications according to prescribed schedules, ensuring compliance and safety.
- Maintained clean and safe living environments for clients through regular housekeeping tasks.
- Coordinated transportation for medical appointments, facilitating access to necessary care services.
- Collaborated with family members to communicate updates on client progress and needs.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Trained new caregivers, sharing best practices and ensuring high-quality care across team.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
No Degree -
Gadsden State Community College
Gadsden, ALAssociate of Science - Computer Networking
ITT Technical Institute
Birmingham, AL03.2005
High School Diploma -
Glencoe High School
Glencoe, AL05.2001
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Multi-line telephone operation
- Professional demeanor
- Office management
- Multi-line telephone systems
- Phone etiquette
- Reception desk management
- Recordkeeping and bookkeeping
- PC proficient
- Microsoft office
- Billing and invoicing
- Customer complaint resolution
- Supply ordering
- Word processing
- Documentation
- Computer proficiency
- Courteous and professional
- Punctual and reliable
- Positive and professional
- Multitasking and prioritization
- Spreadsheet tracking
- Staff management
- Mail distribution
- Basic accounting
- Mail handling
- File management
- Data inputting
- Scheduling
- Customer/Client relations
Volunteer Work
Hands & Feet Ministry, The Freedom Center, & Christian Concerts in Birmingham, AL with Loop Events, Former President of Seeds for Life Ministries.
Timeline
Receptionist
City of Gadsden Public Works
01.2026 - Current
Elderly Caregiver
Compassionate Comforters
01.2026 - Current
Office Manager
PG Wells Enterprises
02.2021 - 06.2022
No Degree -
Gadsden State Community College
Associate of Science - Computer Networking
ITT Technical Institute
High School Diploma -
Glencoe High School