Katherine Perez
La-Z-Boy Home Furnishings & Decor
Wilsonville,OR
8
years of professional experience
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Work History
Office Administrative Assistant
1 Year 5 Months- Oversaw front desk activities, creating a welcoming environment for clients and visitors.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Collaborated with various departments to ensure smooth daily operations, resolving administrative issues as they arose.
- Developed and maintained filing systems, ensuring accurate record-keeping and easy retrieval of information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Collaborated with various departments to ensure smooth daily operations.
- Gathered patient and client documents upon referral in a timely manner.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Collect patient and client documents and information upon referral.
Order Fulfillment - Store Associate
5 Months- Maintained stock levels by restocking shelves promptly and ensuring product availability.
- Supported inventory management by conducting regular stock counts and identifying discrepancies.
- Provided exceptional customer service by addressing concerns and resolving issues effectively.
- Adapted quickly to changing priorities during peak shopping hours to maintain service quality.
- Learned safety protocols and store policies to ensure compliance and promote a safe shopping environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Collaborated with team members to create a clean and organized store environment.
Order Fulfillment- Store Associate
2 Months- Managed customer transactions efficiently using point-of-sale systems.
- Maintained product displays to ensure an appealing shopping environment.
- Collaborated with team members to enhance customer service experience.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Trained new associates on store policies and operational procedures.
Order Fulfillment Associate - Store Associate
4 Months- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Processed customer orders accurately using warehouse management systems.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Collaborated with team members to ensure timely order fulfillment and shipment.
- Assisted in inventory control by organizing stock and maintaining accurate records.
- Supported quality assurance efforts by inspecting items for damage before shipping.
- Operated material handling equipment safely to move products within the warehouse.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Engaged in continuous learning of company processes and technology for improved efficiency.
- Uphold a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Followed safety protocols to maintain a clean and efficient work environment.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
Restaurant Hostess
2 Years 11 Months- Welcomed guests and managed waitlists to ensure smooth seating processes.
- Coordinated with servers and kitchen staff to optimize guest dining experiences.
- Handled guest inquiries and complaints promptly to maintain high satisfaction levels.
- Maintained cleanliness and organization of front-of-house areas for enhanced ambiance.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored reservation systems to maximize table turnover during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Office Associate
5 Months- Coordinated scheduling for appointments and service requests, enhancing customer satisfaction.
- Processed invoicing and billing, maintaining accuracy in financial documentation.
- Implemented filing system improvements, increasing document retrieval efficiency.
- Managed daily office operations, ensuring efficient workflow and organization of tasks.
- Assisted in inventory management, tracking supplies to optimize stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed training materials for staff development, supporting ongoing education initiatives.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
Education
High School Diploma
Skills
Document management
Data entry
Microsoft Office
CRM Systems
Appointment scheduling
POS Systems
Schedule management
Customer Service
Front desk support
Multitasking and organization
Computer skills
Verbal communication
Timeline
Office Administrative Assistant
La-Z-Boy Home Furnishings & Decor
02.2025 - CurrentRead More
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Order Fulfillment Associate - Store Associate
Walmart
05.2022 - 09.2022Read More
Restaurant Hostess
Terribles Road House
10.2019 - 09.2022Read More
Office Associate
Tricoat Auto Body
10.2018 - 03.2019Read More
Northwest Prep Academy
High School Diploma
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