Katherine Peterson
Taylorsville,KY
Summary
Focused Universal Banker with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Universal Banker
Republic Bank & Trust Company
07.2023 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
Sales and Service Representative
Republic Bank
11.2021 - 07.2023
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
Security Screener
Allied Universal Security
10.2020 - 09.2021
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Provided top-notch protection for traveling public by conducting tests for explosives residue.
Fast Food Manager
Lee's Famous Recipe Chicken
05.2016 - 01.2021
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Green County High School
Greensburg, KY05.2018
Skills
- Upbeat and Positive Personality
- Answering Customer Questions
- Call Documentation
- Product and Service Knowledge
- Customer Data Confidentiality
- Understanding Customer Needs
- Post-Sales Support
- Courteous with Strong Service Mindset
- Excellent Attention to Detail
- Issue and Complaint Resolution
- Teller Transactions
Certification
- CNA - Certified Nurse Assistant
Timeline
Universal Banker
Republic Bank & Trust Company
07.2023 - Current
Sales and Service Representative
Republic Bank
11.2021 - 07.2023
Security Screener
Allied Universal Security
10.2020 - 09.2021
Fast Food Manager
Lee's Famous Recipe Chicken
05.2016 - 01.2021
High School Diploma -
Green County High School
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