Katherine Petro
Racine,WI
Summary
Dynamic bartender with a proven track record at Kayla’s Neighborhood Bar, excelling in customer service and maintaining composure in stressful situations. Recognized for enhancing guest experiences through engaging interactions and efficient service. Strong multitasking abilities and a commitment to teamwork led to increased customer satisfaction.
Overview
16
16
years of professional experience
Work History
Bartender
Kayla’s Neighborhood Bar
01.2022 - Current
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Provided exceptional customer service, addressing inquiries and resolving.
- Trained new staff on bartending techniques and safety protocols effectively.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Joey’s on Lathrop
03.2019 - 12.2021
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Teezers
10.2009 - 03.2019
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring availability of supplies and minimizing waste through efficient stock rotation.
- Trained new staff on drink preparation techniques, customer service excellence, and safety protocols.
- Developed seasonal drink menus, incorporating customer feedback to drive sales and engagement.
Education
Bachelor Of Communications - Public Relations
University of Wisconsin, Parkside
Kenosha, WI05.2013
High School Diploma -
Union Grove High School
Union Grove, WI2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Memory retention
Timeline
Bartender
Kayla’s Neighborhood Bar
01.2022 - Current
Bartender
Joey’s on Lathrop
03.2019 - 12.2021
Bartender
Teezers
10.2009 - 03.2019
Bachelor Of Communications - Public Relations
University of Wisconsin, Parkside
High School Diploma -
Union Grove High School