Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Petro

Racine,WI

Summary

Dynamic bartender with a proven track record at Kayla’s Neighborhood Bar, excelling in customer service and maintaining composure in stressful situations. Recognized for enhancing guest experiences through engaging interactions and efficient service. Strong multitasking abilities and a commitment to teamwork led to increased customer satisfaction.

Overview

16
16
years of professional experience

Work History

Bartender

Kayla’s Neighborhood Bar
01.2022 - Current


  • Maintained cleanliness and organization of bar area to ensure operational efficiency.
  • Assisted in inventory management, tracking supplies and minimizing waste.
  • Provided exceptional customer service, addressing inquiries and resolving.
  • Trained new staff on bartending techniques and safety protocols effectively.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender

Joey’s on Lathrop
03.2019 - 12.2021
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender

Teezers
10.2009 - 03.2019
  • Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
  • Managed bar inventory, ensuring availability of supplies and minimizing waste through efficient stock rotation.
  • Trained new staff on drink preparation techniques, customer service excellence, and safety protocols.
  • Developed seasonal drink menus, incorporating customer feedback to drive sales and engagement.

Education

Bachelor Of Communications - Public Relations

University of Wisconsin, Parkside
Kenosha, WI
05.2013

High School Diploma -

Union Grove High School
Union Grove, WI
2004

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Complex Problem-solving
  • Memory retention

Timeline

Bartender

Kayla’s Neighborhood Bar
01.2022 - Current

Bartender

Joey’s on Lathrop
03.2019 - 12.2021

Bartender

Teezers
10.2009 - 03.2019

Bachelor Of Communications - Public Relations

University of Wisconsin, Parkside

High School Diploma -

Union Grove High School