Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Pouchie

Oviedo,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer issues.

Overview

5
5
years of professional experience

Work History

Security Site Supervisor/ Gate Officer

Black Belt Propey Protection
Orlando, FL
08.2022 - Current
  • Oversee employee workflows, new hires on-site training and implementing company policies at all times.
  • Patrol property and inspect property gate functions and report any faulty equipment.
  • Observe, ID check-ins, investigate disturbances and file D.A.R reports.

Delivery Driver

Uber
Orlando, FL
06.2019 - Current
  • Communicate to customers any updates about orders while being respectful and courteous all times.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Maintained accurate records of deliveries using computerized tracking systems.

Security Officer

Laws International Security Inc
Casselberry, FL
11.2018 - 07.2022
  • Adhered to post orders while maintaining a visible presence around the property.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Billing Analyst

Bil America
Orlando, FL
  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Assessed medical records for coverage eligibility and benefit accuracy.
  • Prepared detailed reports on claim status, payment history, and other relevant information.

Education

College in Health Science -

Seminole State College of Florida

Security And Loss Prevention Services

A.S.A.P Security School
Orlando, FL

Cosmetology

Aveda Institute
Orlando, FL

Skills

  • Adaptable CS Representative
  • Organized/ Multi-tasker
  • Courier/ Delivery Driver
  • Supervising /Managerial experience
  • Team player/ Independent worker
  • Front Desk/Clerical experience
  • Strong Communication skills
  • multi-line Call Center/ Data Entry
  • Licensed Class D Security

Timeline

Security Site Supervisor/ Gate Officer

Black Belt Propey Protection
08.2022 - Current

Delivery Driver

Uber
06.2019 - Current

Security Officer

Laws International Security Inc
11.2018 - 07.2022

Billing Analyst

Bil America

College in Health Science -

Seminole State College of Florida

Security And Loss Prevention Services

A.S.A.P Security School

Cosmetology

Aveda Institute

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Katherine Pouchie