Katherine Ptasnik
Hillsboro,OR
Summary
Over 18 years of customer service experience. Detailed retail store manager striving to maintain high standard of customer service and morale. Talented at resolving personnel conflicts and addressing customer issues. Adept at working unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Front-end Cashier
Fred Meyer
Hillsboro, OR
10.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Collaborated with team members to streamline checkout processes during high traffic periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Retail Merchandiser
Retail Odyssey
Portland, Oregon
10.2021 - Current
- Provided training on merchandising techniques and procedures to new staff members.
- Assisted customers in selecting appropriate merchandise for their needs.
- Created visual presentations that effectively promoted products.
- Used company provided mobile technology to perform basic job functions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Rotated stock and fronted merchandise for appealing display.
- Interacted with guests in a friendly and knowledgeable way.
- Kept aisle clean and clear while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Maintained a clean and organized store appearance to enhance the overall shopping experience of the customer.
- Continuously assess store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Exhibited excellent people skills during interactions with employees and customers.
Retail Manager
Mr. Peeps Too
Beaverton
01.2014 - 07.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw aspects of merchandising within the store including product placement and display design.
- Ensured compliance with company policies, procedures, and industry regulations, such as verifying ID for 18 & up.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Manager/Cashier
Big Al's Steaks
Tualatin
08.2012 - 10.2013
- Ensured compliance with regulatory requirements and industry standards, such as ID for alcohol 21 & up.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Completed thorough opening, closing, and shift change functions including balancing the cash drawers to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained new employees to meet job requirements in a quick serve restaurant setting.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Lead Clerk
Thomas Joseph, Inc
Clackamas
06.2007 - 10.2009
- Thomas Joseph Personalized Drycleaning
- Opening and closing procedures.
- Balancing cash drawer
- Taking in, identifying and pricing garments.
- Assistant to the alterations person, helping her to communicate with customers to meet their needs and get garments done in a timely manner.
- Lots of attention to detail.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Coordinated activities between departments to ensure effective communication.
- Operated cash register to process cash, check, and credit card transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education
Some College (No Degree) - undefined
Portland Community College
Portland, ORSkills
- Visual merchandising
- Customer service
- Motivated team player
- Problem solving abilities
- Quick learner
- Multitasking abilities
- Effective communication
- Problem solving attitude
- Attention to detail
- Dependable and reliable
- Cash register operations
Timeline
Front-end Cashier
Fred Meyer
10.2024 - Current
Retail Merchandiser
Retail Odyssey
10.2021 - Current
Retail Manager
Mr. Peeps Too
01.2014 - 07.2021
Manager/Cashier
Big Al's Steaks
08.2012 - 10.2013
Lead Clerk
Thomas Joseph, Inc
06.2007 - 10.2009
Some College (No Degree) - undefined
Portland Community College