Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Katherine Ramirez

Customer Success Specialist
Hamden,CT
Katherine Ramirez

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable Shift Leader with six years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Even when transitioning to a new role, I learn quick and am determined to to make the most out of every opportunity.

Overview

6
years of professional experience
1
Certification

Work History

Starbucks

Shift Supervisor
05.2016 - Current

Job overview

  • Assessed operations and adjusted scheduling to maximize productivity.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Recruited, hired, and mentored new team members, working closely with human resources department.
  • Completed opening and closing duties to facilitate business operations.
  • As I am accustomed to doing most of the closing sections of the restaurant, therefore I can handle multiple tasks in a given time.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Lee Memorial Health Systems, HealthPark Medical Center

Customer Service Associate
01.2014 - 05.2015

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Lee Memorial Health Systems, Healthcare Medical Center

Certified Nursing Assistant
01.2014 - 05.2015

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Arizona State University
Tempe, AZ

Bachelor of Science from Clinical Psychology
05.2023

University Overview

  • Starbucks SCAP program Recipient
  • 3.6 GPA
  • Graduated cum laude

East Lee County High School
Lehigh Acres, FL

High School Diploma
05.2015

Skills

  • Labor and Food Cost Control
  • Performance Monitoring
  • Inventory Management Software
  • Financial Management
  • Staff Leadership
  • Coordinating Daily Operations
  • Customer Needs Assessment
  • Revenue Growth
  • Continuous Improvement
  • Report Analysis
  • Safety Procedures
  • Interpreting Job Specifications
  • Store Opening and Closing
  • Hiring and Training
  • Deductive Reasoning

Certification

MCAS - Microsoft Certified Application Specialist

Microsoft Office Proficient

Cardiopulmonary resuscitation (CPR)

certified and have a Certified Nursing Assistant (CNA) license.

Bilingual

Advanced Cardiac Life Support (ACLS) certification

Flow sheet charting

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
05.2016 - Current

Customer Service Associate

Lee Memorial Health Systems, HealthPark Medical Center
01.2014 - 05.2015

Certified Nursing Assistant

Lee Memorial Health Systems, Healthcare Medical Center
01.2014 - 05.2015

Arizona State University

Bachelor of Science from Clinical Psychology

East Lee County High School

High School Diploma

Similar Profiles

CREATE PROFILE
Katherine RamirezCustomer Success Specialist