Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Ramirez-Barcenes

Manassas,VIRGINIA

Summary

Dynamic professional with extensive experience at Walmart, excelling in customer service and inventory management. Proven ability to enhance shopping experiences and maintain high satisfaction ratings. Skilled in decision-making and organization, consistently meeting deadlines and quality goals. Adept at training staff and implementing customer feedback to optimize product offerings and store operations.

Overview

7
7
years of professional experience

Work History

Personal Shopper

Walmart
06.2022 - Current
  • Assisted customers in selecting products, enhancing their shopping experience and satisfaction.
  • Collaborated with team members to organize merchandise displays for optimal visibility and accessibility.
  • Managed inventory levels, ensuring timely restocking of popular items to meet customer demand.
  • Resolved customer inquiries and concerns promptly, contributing to positive store reputation.
  • Conducted price checks and ensured accurate pricing on items throughout the shopping area.
  • Trained new staff on store policies, procedures, and customer service standards for improved efficiency.
  • Implemented feedback from customers to refine product selections and enhance shopping offerings.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

In Home Delivery

Walmart
03.2024 - 03.2025

In home grocery deliveries

Delivered packages and grocery goods inside and outside homes

Unloaded and loaded van

Provided customer services and quality service

Stocking Associate

Walmart
06.2020 - 07.2022

Stocking pallets

Working freight

Unloading trucks

Sales Associate

Shoe Department
11.2018 - 06.2020

Customer service

Cashier

Sales expert

Education

Bachelor of Science - Health And Science

Northern Virginia Community College
Annandale, VA
05.2023

High School Diploma -

Stonewall Jackson High School
Manassas, VA
06.2019

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Upbeat and outgoing attitude
  • Fast-paced learner
  • Work great indivually and in a team
  • Great at prioritizing tasks
  • Obtained a BLS certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

In Home Delivery

Walmart
03.2024 - 03.2025

Personal Shopper

Walmart
06.2022 - Current

Stocking Associate

Walmart
06.2020 - 07.2022

Sales Associate

Shoe Department
11.2018 - 06.2020

Bachelor of Science - Health And Science

Northern Virginia Community College

High School Diploma -

Stonewall Jackson High School