Katherine Ricra
Fredericksburg,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Library Management System
11.2005 - 07.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Event Coordinator
Los Inkas Golf Peru
02.2001 - 07.2005
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Managed over 50 customer calls per day.
- Increased sales by 10%.
Education
High School Diploma -
Mater Amabilis School
Lima Peru12.1997
Skills
- Active Listening
- Cultural Sensitivity
- Coordination
- Monitoring
- Speaking
Timeline
Customer Service Representative
Library Management System
11.2005 - 07.2013
Event Coordinator
Los Inkas Golf Peru
02.2001 - 07.2005
High School Diploma -
Mater Amabilis School
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