Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Rivas

Hialeah,FL

Summary

Motivated and dependable customer service professional with hands-on experience in fast-paced retail, and wellness environments. Proven ability to handle cash transactions accurately, resolve customer issues efficiently, and meet sales goals through effective communication and service excellence. Eager to apply my customer-focused mindset and attention to detail. With a strong willingness to learn procedures and contribute to a positive client experience.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Massage Envy
Miami Lakes, FL
05.2025 - Current
  • Greeted clients, scheduled appointments, and managed phone and in-person inquiries.
  • Promoted membership packages and upsold services, contributing to sales goals.
  • Handled front desk cash register, daily closing reports, and appointment system.
  • Ensured a welcoming, relaxing environment, aligned with brand standards.
  • Addressed client concerns with professionalism and discretion.

Instructor

Hialeah High School
Hialeah, Florida
04.2024 - 11.2025
  • Led and instructed a team of students in choreography, flag and rifle technique, and performance skills.
  • Designed practice routines, managed schedules, and organized team performances.
  • Fostered a positive team environment with a focus on discipline, collaboration, and confidence-building.
  • Communicated with students, parents, and school staff to ensure clear expectations and performance readiness.
  • Developed leadership and mentoring skills by training new team members and promoting growth

Guest Services Cashier

Bolay
Pembroke Pines, FL
07.2023 - 07.2025
  • Provided exceptional customer service in a high-volume, fast-paced environment.
  • Handled cash, credit card, and mobile payments accurately.
  • Maintained cleanliness and organization of the front counter and dining area.
  • Resolved customer inquiries quickly and professionally, ensuring satisfaction.
  • Collaborated with team members to meet shift goals and maintain efficiency.

Education

High School Diploma -

Hialeah High School
Hialeah
06-2022

Skills

  • Cash Handling & Transaction Accuracy
  • Customer Service Excellence
  • Point of Sale (POS) Systems
  • Conflict Resolution & Problem Solving
  • Attention to Detail
  • Team Collaboration
  • Time Management in Fast-Paced Environments
  • Professional Communication Skills

Timeline

Front Desk Associate

Massage Envy
05.2025 - Current

Instructor

Hialeah High School
04.2024 - 11.2025

Guest Services Cashier

Bolay
07.2023 - 07.2025

High School Diploma -

Hialeah High School

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