Summary
Overview
Work History
Education
Skills
Timeline
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Yanet Yohannes

Buffalo,NY

Summary

Customer service professional with 3+ years of experience in hospitality and retail, skilled in accurate cash handling, transaction processing, and building strong client relationships. Known for exceptional attention to detail, problem-solving abilities, and maintaining compliance with policies and procedures.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Aloft Hotel
Buffalo, New York
08.2025 - Current
  • Greeted guests warmly and provided exceptional customer service during check-in.
  • Managed reservations and room assignments using hotel management software.
  • Handled guest inquiries and resolved complaints promptly and professionally.
  • Processed payments and maintained accurate billing records for all transactions.
  • Communicated effectively with team members to support operational efficiency.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Inputted guest information into computer system accurately and securely.
  • Managed cash drawer responsibly throughout shift.

Cashier & Team Member

Rachel’s
Buffalo, USA
07.2024 - 08.2024
  • Processed high-volume customer transactions, including cash, credit, and debit, with accuracy and efficiency.
  • Delivered friendly, attentive service, promptly addressing customer needs to enhance satisfaction.
  • Maintained a clean and organized workstation to ensure smooth operations.
  • Assisted with reservations and guest coordination during peak business hours.

Dietary Aide

Elderwood
Cheektowaga, USA
07.2021 - 12.2023
  • Provided personalized service to residents, ensuring strict adherence to dietary requirements and preferences.
  • Collaborated with healthcare teams to deliver high-quality, client-focused care.
  • Maintained accurate inventory records and ensured a clean, compliant work environment.
  • Offered empathetic support to residents and families during transitional care periods.

Education

Bachelor of Science - Business Administration – Finance

University At Buffalo, The State University of New York
Buffalo, NY
05.2027

Skills

  • Cash Handling & Transaction Accuracy
  • Customer Relationship Management
  • Attention to Detail & Compliance
  • Data Entry & Record Keeping
  • Problem Solving & Conflict Resolution
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint

Timeline

Front Desk Agent

Aloft Hotel
08.2025 - Current

Cashier & Team Member

Rachel’s
07.2024 - 08.2024

Dietary Aide

Elderwood
07.2021 - 12.2023

Bachelor of Science - Business Administration – Finance

University At Buffalo, The State University of New York

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