KRISTIN BAURICHTER
Fargo
Summary
Dynamic Front Desk Agent with extensive experience in the hospitality industry, specializing in guest relations and conflict resolution. Proven track record of enhancing customer loyalty through exceptional service and effective problem-solving, consistently delivering seamless experiences that drive repeat business. Recognized for professionalism in managing check-in and check-out processes while maintaining high standards of guest satisfaction, complemented by strong communication skills and keen attention to detail. Prepared to leverage a solid background in customer service and administrative tasks to excel in a pivotal role, fostering a welcoming environment that prioritizes collaboration and adaptability.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Comfort Suites Hotel
Fargo, ND
11.2023 - 10.2024
- Facilitated timely collection of room deposit fees and payments, enhancing operational cash flow.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Managed guest interactions during busy times and difficult circumstances, guaranteeing a smooth and enjoyable experience for all patrons.
- Resolved guest issues promptly, resulting in positive feedback and return visits
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Executed welcoming procedures for new guests, including reservation and identification verification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed
- Increased customer loyalty with exceptional communication skills and personalized service
- Handled customer telephone communications to ensure satisfaction and timely assistance.
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Used internal software to process reservations, check-ins and checkouts
- Answered multi-line phone system and enthusiastically greeted callers
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues with professionalism and care.
Bank Teller
Uscu
Fargo, ND
03.2022 - 11.2023
- Maintained clean and organized front desk areas to uphold polished company image
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Processed customer transactions promptly, minimizing wait times
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Counted and packaged currency and coins
- Reconciled cash drawer and resolved discrepancies
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike
- Turned in excess cash to maintain drawer security
- Assisted customers with compromised debit cards and issued new credentials
- Placed orders for customer checks and verified starting numbers
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
Teller
Ez Money Payday Loans
Fargo , ND
04.2019 - 03.2022
- Maintained cash drawer balances throughout shifts.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Agent
Days Inns
Fargo, ND
03.2017 - 03.2019
- Collected room deposits, fees, and payments
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests
- Resolved guest issues promptly, resulting in positive feedback and return visits
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed
- Increased customer loyalty with exceptional communication skills and personalized service
- Answered customer telephone calls promptly and appropriately handled needs
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Used internal software to process reservations, check-ins and checkouts
- Answered multi-line phone system and enthusiastically greeted callers
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
- Maintained clean and organized front desk areas to uphold polished company image
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
Education
High School Diploma -
Moorhead High School
Moorhead, MN06-2001
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Credit and cash payments
- Guest accommodations
- Listening Skills
- Reservation Systems
- Front Desk Management
- Front Office Support
- Housekeeping
- Room assignments
- Registration processing
- Reservation
- Guest relations
- Check-in/check-out procedures
- Transaction accuracy
- Conflict resolution
- Time management
- Organizational skills
- Hospitality service
- Cash handling
Timeline
Front Desk Agent
Comfort Suites Hotel
11.2023 - 10.2024
Bank Teller
Uscu
03.2022 - 11.2023
Teller
Ez Money Payday Loans
04.2019 - 03.2022
Front Desk Agent
Days Inns
03.2017 - 03.2019
High School Diploma -
Moorhead High School