Katherine rivera
The Bronx
Summary
Dynamic Guest Service Associate with a proven track record at European Wax Center, excelling in complaint handling and guest relations. Recognized for enhancing customer satisfaction through effective communication and operational efficiency. Strong interpersonal skills combined with expertise in front desk procedures ensure a seamless experience for all guests.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
European Wax Center
11.2022 - Current
- Assisted guests with inquiries, providing accurate information and enhancing overall experience.
- Handled customer complaints, ensuring prompt resolution and maintaining satisfaction levels.
- Supported check-in and check-out processes, streamlining operations for efficiency.
- Collaborated with team members to maintain cleanliness and organization of guest areas.
- Trained and mentored team members on best practices and operational procedures.
Sales Associate
Best Buy
04.2021 - 10.2022
- Assisted customers in product selection and provided knowledgeable recommendations to enhance satisfaction.
- Managed inventory levels and organized merchandise displays to optimize sales potential.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve weekly sales targets and improve overall store performance.
Seasonal Worker
Burlington/old Navy
09.2020 - 01.2021
- Operated machinery and equipment efficiently to meet production targets.
- Assisted in training new seasonal workers on safety protocols and operational procedures.
- Maintained cleanliness and organization of work areas to ensure compliance with safety standards.
- Collaborated with team members to streamline workflows and enhance productivity during peak seasons.
Education
GED -
Bronx Community College
Bronx, NY04-2017
Associate of Applied Science - Radiology Techinian
Hostos Community College
Bronx, NY06-2028
Skills
- Patience and composure
- Complaint handling
- Payment transaction oversight
- Front desk operational procedures
- Guest relations
- Strong interpersonal skills
Timeline
Guest Service Associate
European Wax Center
11.2022 - Current
Sales Associate
Best Buy
04.2021 - 10.2022
Seasonal Worker
Burlington/old Navy
09.2020 - 01.2021
GED -
Bronx Community College
Associate of Applied Science - Radiology Techinian
Hostos Community College
Similar Profiles
Taylor PaquetteTaylor Paquette
Regional Manager at European Wax CenterRegional Manager at European Wax Center
Akira TateAkira Tate
Receptionist at European Wax CenterReceptionist at European Wax Center
Sunehra Salsabil SubhaSunehra Salsabil Subha
Front Desk Receptionist at European Wax CenterFront Desk Receptionist at European Wax Center
Linzee DuclosLinzee Duclos
Sales Associate at European Wax CenterSales Associate at European Wax Center
Angel PerezAngel Perez
Sales Associate at Burton SnowboardsSales Associate at Burton Snowboards