Katherine Rivera
Bronx,USA
Summary
Highly organized, proactive and punctual. Operates well within team-oriented environments. Willing to relocate: Anywhere
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
5
5
years of professional experience
Work History
Shift Lead
CityMD
11.2025 - Current
- Verified patient insurance information and collected co-pays and payments for services rendered
- Supervised daily operations, ensuring efficient patient flow and optimal staff performance.
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
Guest Service Associate
European Wax Center/Dry Bar
08.2022 - 11.2025
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed appointment scheduling using salon management software to optimize workflow.
- Trained new associates on service protocols and customer engagement strategies.
- Collaborated with team members to uphold cleanliness and organization standards within the facility.
Lead Customer Experience Specialist (Advisor)
Best Buy
05.2021 - 08.2022
- Assisted with purchases, locating items, and signing up for rewards programs.
- Operated cash register, collected payments, and provided accurate change.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Admin duties: preparing the till for the entire store
- Developing a solid new hire training program is an important management skill
Education
GED -
Bronx Community College Of The City University Of New York
Bronx, NY06-2018
Associate of Applied Science -
Hostos Community College
Bronx, NY06-2027
Skills
- HIPAA compliance
- Team building and motivation
- Office administration
- Staff training and development
- Insurance verification
- Patient scheduling expertise
Timeline
Shift Lead
CityMD
11.2025 - Current
Guest Service Associate
European Wax Center/Dry Bar
08.2022 - 11.2025
Lead Customer Experience Specialist (Advisor)
Best Buy
05.2021 - 08.2022
GED -
Bronx Community College Of The City University Of New York
Associate of Applied Science -
Hostos Community College