Katherine Robertson
Travelers Rest,SC
Summary
Versatile professional offering a blend of human resources, benefit administration, and customer service strengths. Extensive background collaborating in organizational start-ups, expansions and restructures while playing key role in building, allocating and motivating. Dedicated to promoting efficient business operations and high productivity.
Overview
15
15
years of professional experience
Work History
Human Resources Generalist
Oppermann Webbing
11.2019 - Current
- Interpret, communicate, and administer various human resource plans and procedures.
- Administer benefits; assist employees with claims, communicate benefit information and enrollment.
- Conduct new hire onboarding and orientation.
- Maintain HR information system records and compile HR reporting as needed.
- Maintain electronic employee files.
- Revise and maintain job descriptions, procedures, policies, and the employee handbook.
- Comply with federal and state regulations.
- Enter and maintain data for employees for the computation of wages and deductions.
- Process payroll.
- Arrange travel bookings; hotel, apartment, flights, rental car, etc.
- Main point of contact for all HR, Benefits and Payroll related issues.
- Event Planning; Employee Appreciation Day, Christmas, Good Merit Awards, etc.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Conducted onsite drug screenings.
Human Resources Generalist
Godshall Staffing/Oppermann Webbing
08.2019 - 11.2019
- Interpret, communicate, and administer various human resource plans and procedures.
- Administer benefits; assist employees with claims, communicate benefit information and enrollment.
- Conduct new hire onboarding and orientation.
- Maintain HR information system records and compile HR reporting as needed.
- Maintain electronic employee files.
- Revise and maintain job descriptions, procedures, policies, and the employee handbook.
- Comply with federal and state regulations.
- Enter and maintain data for employees for the computation of wages and deductions.
- Process payroll.
- Main point of contact for all HR, Benefits and Payroll related issues.
- Event Planning; Employee Appreciation Day, Christmas, Good Merit Awards, etc.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
HR Generalist
Fresh Water Systems/Neologic/FWS LLC
01.2018 - 04.2019
- Interpret, communicate, and administer various human resource plans and procedures.
- Administer benefits; claim resolution, change reporting, communicating benefit information to employees and support annual open enrollment.
- Conduct new hire onboarding and ensure all paperwork is completed correctly.
- Maintain HR Information system records and compile HR reporting as needed.
- Recruiting for multiple states and multiple companies; create job requisitions, post ads, review resumes, screen candidates, schedule and conduct interviews, extend employment offers, and arrange drug screenings, along with conducting background checks and MVRs.
- Maintain physical employee files.
- Revise and maintain job descriptions, procedures, policies, and the employee handbook.
- Comply with federal and state regulations.
- OSHA reporting and safety data management including all incident reports.
- Enter and maintain data for employees for the computation of wages and deductions and the tracking of time and attendance.
- Project management using Asana.
- Process payroll.
- Arranged travel bookings; hotel, flights, rental car, etc.
- Dispute chargebacks.
- Place orders for office supplies.
- Main point of contact for all HR, Benefits, and Payroll related issues.
- Correct inventory through Skuvault and GP.
- Create and receive POs in Skuvault and GP.
- Match POs.
- Send out all invoices to net terms customers.
- Organize events; townhall meetings, luncheons, charity events, etc.
Sr Customer Service
Fresh Water Systems/Neologic/FWS LLC
04.2013 - 01.2018
- Place, track, split, reroute, and cancel orders.
- Close out returns.
- Respond to emails and voicemails.
- Approve cross ships, field scrap orders, missing item orders, and returns.
- Issue RMAs, cross ship orders, missing item orders, scrap replacement orders, and FedEx/UPS return labels.
- Monitor queues in SalesPad.
- Release and move orders to proper queues.
- Request action on wrong truck, lost package, and damaged orders.
- Train new hires.
- Retain Water Knowledge (WQA).
- Research and resolve BBB, google trusted and review complaints.
- Manage open CRMs and past due RMAs.
- Inbound and Outbound calls.
- Issue monthly reports through GP smartlist.
- Assist accounting in researching unresolved accounts and chargebacks.
- Promote FWS auto ship program.
- Process warranty claims; working with customers and vendors.
- Amazon market place; timely responses to returns, A-Z claims, damages, warranties, and etc.
- Screen resumes and assist in interviews for the customer service department.
Military Award Specialist
Medals Of America Inc.
05.2011 - 04.2013
- Retain military award knowledge.
- Place, track, and cancel orders.
- Enter returned inventory in Response system.
- Answer emails and respond to live chat.
- Create assignment and break schedules.
- Quality control and compliance with military regulations for medals and ribbons.
- Train new hires.
- Inbound and outbound calls.
- Interpret DD214s and assist veterans in obtaining any medals received after discharge.
Education
Associate of Science - Criminal Justice
Strayer University
Greenville, SC2013
Skills
- Results Oriented
- Conflict Resolution
- Skuvault
- TraxPayroll
- Adaptability
- CRM
- Ximble
- Cost Management
- Great Plains (GP)
- SalesPad (SP)
- Ihire
- Isolve
- ADP (Practitioner)
- Self-Starter
- Event Planning
- Predictive Index (PI)
- Intranet
- Employee Navigator (Admin)
- Scheduling
- BambooHR (Admin)
- Time Management
Timeline
Human Resources Generalist
Oppermann Webbing
11.2019 - Current
Human Resources Generalist
Godshall Staffing/Oppermann Webbing
08.2019 - 11.2019
HR Generalist
Fresh Water Systems/Neologic/FWS LLC
01.2018 - 04.2019
Sr Customer Service
Fresh Water Systems/Neologic/FWS LLC
04.2013 - 01.2018
Military Award Specialist
Medals Of America Inc.
05.2011 - 04.2013
Associate of Science - Criminal Justice
Strayer University